Sr. Manager, Program Efficiency & Delivery Manager

TD Bank • Mount Laurel, NJ

21h

About The Position

As part of the Store Transformation team, this role ensures that every dollar invested in physical renovations and new builds drives maximum impact. This role provides oversight, structure, and transparency to make sure projects are not only delivered successfully but also align with our long-term strategy of designing stores that enable advice. The Senior Manager, Store Strategy & Transformation leads the program management component of the groups process transformation. The job delivers complex intra-business and cross line of business projects, to gain consensus and buy-in to common approaches at an enterprise level.

Requirements

• Bachelor's degree or equivalent experience required in an analytical field such as Business, Engineering, Finance, Mathematics, Statistics
• 5-7 years related experience required in one or more of the following areas: Bank Operations, Retail Banking, Process Improvement, Project Management
• Ability to manage multiple complex priorities and competing agendas without express authority over delivery teams
• Excellent communication, strategic planning, organizational and interpersonal skills, at all levels in the organization, including working effectively with Executives and Senior Management
• Analytical aptitude with an emphasis on investigative, methodical critical questioning and logical thinking; a data-driven decision maker
• Demonstrates an outstanding track record for conceptualizing, leading, and successfully delivering large scale transformational programs
• Highly proficient in Microsoft Excel and PowerPoint
• Proficiency with Visio and MS Project
• Demonstrated leadership and project management skills
• Proven ability to see business processes through a Customer lens
• Strategic thinker
• Outstanding change management capability
• Results/outcome-oriented and committed to delivering results within aggressive timelines
• Must have the ability to work flexible hours, travel as needed and remain accessible 24/7 during project delivery phases

Nice To Haves

• Demonstrated experience in Retail, Financial Services or Multi-Site Construction Project Management (Preferred)
• Demonstrated experience in Real Estate Management (Preferred)
• Experience managing large-scale physical projects (Preferred)
• Proven capability in delivering strong capital efficiency & positive impacts to the customer experience (Preferred)

Responsibilities

• Develops change management strategy for the business line, by assessing impacts and ensuring effective management of change initiatives across the business
• May identify and lead high impact process improvement opportunities, with measurable results and positive impact to Customer, Employee, capacity, service levels and/cost to serve
• Supports vision and strategic leadership in developing, implementing and maintaining the Company's Business Excellence Model for all innovation and improvement project and program deliverables in Retail Store Operations
• Influences all levels of management and works with business lines to advocate for adoption of changes identified
• Develops program roadmap to enable delivery of iterative business enhancements and innovation program components
• Develops strong relationships with technology partners and provides business relationship linkage between project sponsors and technology management, as appropriate
• Oversees and provides direction and guidance to managers of component projects and team to ensure strong coordination of efforts amongst them
• Develops program governance and required reporting, monitors and controls program management plans
• Manages, monitors, and controls overall program performance and integration of component initiatives; makes necessary adjustments based on business priorities and issues
• Keeps informed of changing organizational strategies and priorities to be able to adjust course of the transformation program accordingly
• Consolidates and communicates project status to stakeholders, as per established governance model, and ensures awareness of significant changes to the program status in a timely manner
• Maintains strong relationships and communication with Business Excellence, Productivity Analytics and Workforce Management team, and supporting partners
• Identifies program risks and develops mitigation plans, monitors and controls project risks
• Identifies stakeholders and develops adequate resource plan to support program; ensures resources are mobilized across the program
• Tracks the contribution of each project to the overall business transformation (program) and ensures that all program issues are effectively resolved
• Ensures project management and communications teams work together, assessing the effectiveness of ongoing communication of milestones

Benefits

• Growth opportunities and skill development are defining features of the colleague experience at TD.
• Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role.
• Total Rewards at TD includes base salary and variable compensation/incentive awards (e.g., eligibility for cash and/or equity incentive awards, generally through participation in an incentive plan) and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off (including Vacation PTO, Flex PTO, and Holiday PTO), banking benefits and discounts, career development, and reward and recognition.
• Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.
• You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees