Sr. Manager, Product Operations and Performance

Ford • Dearborn, MI

4d

About The Position

Strategic Planning & Input: Support business planning with data-driven input and performance forecasts. Partner with Product Leadership to integrate performance insights into goal setting, ensuring resources are allocated to initiatives with proven impact. Accountability & Operating Rhythm: Lead and manage all metric-focused reporting for core operational rituals (Monthly Business Reviews, BURs, and Product Days). Drive the organizational shift toward an input-metric-focused approach by establishing links between initiatives and leading indicators. Post-Launch Performance Analysis & Insights: Synthesize complex performance data to generate clear, actionable insights on user behavior and product value. Own the end-to-end process for analyzing the impact of newly launched features against KPIs. Establish and govern the single source of truth for key indicators (e.g. MAU, engagement, LTV). Operational Excellence & Tooling: Oversee the management and optimization of the product analytics tech stack (e.g., Amplitude), ensuring teams have access to best-in-class data. Identify and flag gaps in data instrumentation or quality, collaborating with data teams to address needs. Established and active employee resource groups

Requirements

• Bachelor's degree in a quantitative field (e.g., Business Analytics, Statistics, Economics, Computer Science) or equivalent practical experience.
• 5+ years of experience in Product Operations, Product Analytics, or Business Intelligence within a digital product environment, with a proven track record of measuring post-launch success.
• Expertise in separating signal from noise in complex datasets and building compelling narratives for executive leadership.
• 2+ years of deep experience with product analytics tooling (e.g., Amplitude) and data visualization platforms (e.g., Tableau, Power BI, Looker).
• Possesses the executive presence to hold the organization accountable for results and the interpersonal skills to be seen as a trusted partner by Product Managers.
• Strong analytical, problem-solving, and communication skills, with the ability to influence and collaborate effectively with stakeholders at all levels.
• Proven experience driving organizational change specifically moving a team from "output-focused" (shipping features) to "input-focused" (driving metrics).
• Ability to write and execute SQL queries independently to validate data and build custom reports when dashboard tools aren't enough.
• Experience with subscription-based business models, specifically analyzing churn, retention, and Customer Lifetime Value.

Nice To Haves

• Master's degree preferred.
• MBA or a Master's in a quantitative field (e.g., Data Science, Statistics, or Business Analytics).

Responsibilities

• Support business planning with data-driven input and performance forecasts.
• Partner with Product Leadership to integrate performance insights into goal setting, ensuring resources are allocated to initiatives with proven impact.
• Lead and manage all metric-focused reporting for core operational rituals (Monthly Business Reviews, BURs, and Product Days).
• Drive the organizational shift toward an input-metric-focused approach by establishing links between initiatives and leading indicators.
• Synthesize complex performance data to generate clear, actionable insights on user behavior and product value.
• Own the end-to-end process for analyzing the impact of newly launched features against KPIs.
• Establish and govern the single source of truth for key indicators (e.g. MAU, engagement, LTV).
• Oversee the management and optimization of the product analytics tech stack (e.g., Amplitude), ensuring teams have access to best-in-class data.
• Identify and flag gaps in data instrumentation or quality, collaborating with data teams to address needs.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 5,001-10,000 employees