Sr. Manager, Product Operations and Performance

Ford Motor • Dearborn, MI

2d • Hybrid

About The Position

We are the movers of the world and the makers of the future. We get up every day, roll up our sleeves and build a better world -- together. At Ford, we’re all a part of something bigger than ourselves. Are you ready to change the way the world moves? Launched in 2023, Integrated Services creates and markets new customer experiences by integrating hardware, software and services across Ford Blue, Model e and Ford Pro. These products and services allow Ford's retail and commercial customers to customize their vehicles like never before with OTA (over-the-air)-driven experiences that grow better over time. Ford is developing leadership at the forefront of connected, digital platforms that will revolutionize every aspect of how vehicles function, the way people interact with them, and the value those vehicles provide. In this position... The Digital Product team is looking for a Senior Manager focused on establishing a world-class operating rhythm and performance culture by transforming product data into high-impact narratives that drive our strategic direction. You will bridge the gap between data, engineering, and product leadership to provide the visibility needed to scale our connected vehicle experiences and maximize customer lifetime value.

Requirements

• Bachelor's degree in a quantitative field (e.g., Business Analytics, Statistics, Economics, Computer Science) or equivalent practical experience. Master's degree preferred.
• 5+ years of experience in Product Operations, Product Analytics, or Business Intelligence within a digital product environment, with a proven track record of measuring post-launch success.
• Expertise in separating signal from noise in complex datasets and building compelling narratives for executive leadership.
• 2+ years of deep experience with product analytics tooling (e.g., Amplitude) and data visualization platforms (e.g., Tableau, Power BI, Looker).
• Possesses the executive presence to hold the organization accountable for results and the interpersonal skills to be seen as a trusted partner by Product Managers.
• Strong analytical, problem-solving, and communication skills, with the ability to influence and collaborate effectively with stakeholders at all levels.

Nice To Haves

• MBA or a Master’s in a quantitative field (e.g., Data Science, Statistics, or Business Analytics).
• Proven experience driving organizational change specifically moving a team from "output-focused" (shipping features) to "input-focused" (driving metrics).
• Ability to write and execute SQL queries independently to validate data and build custom reports when dashboard tools aren't enough.
• Experience with subscription-based business models, specifically analyzing churn, retention, and Customer Lifetime Value.

Responsibilities

• Strategic Planning & Input: Support business planning with data-driven input and performance forecasts. Partner with Product Leadership to integrate performance insights into goal setting, ensuring resources are allocated to initiatives with proven impact.
• Accountability & Operating Rhythm: Lead and manage all metric-focused reporting for core operational rituals (Monthly Business Reviews, BURs, and Product Days). Drive the organizational shift toward an input-metric-focused approach by establishing links between initiatives and leading indicators.
• Post-Launch Performance Analysis & Insights: Synthesize complex performance data to generate clear, actionable insights on user behavior and product value. Own the end-to-end process for analyzing the impact of newly launched features against KPIs. Establish and govern the single source of truth for key indicators (e.g. MAU, engagement, LTV).
• Operational Excellence & Tooling: Oversee the management and optimization of the product analytics tech stack (e.g., Amplitude), ensuring teams have access to best-in-class data. Identify and flag gaps in data instrumentation or quality, collaborating with data teams to address needs.

Benefits

• Immediate medical, dental, vision and prescription drug coverage
• Flexible family care days, paid parental leave, new parent ramp-up programs, subsidized back-up childcare and more
• Family building benefits including adoption and surrogacy expense reimbursement, fertility treatments, and more
• Vehicle discount program for employees and family members and management leases
• Tuition assistance
• Established and active employee resource groups
• Paid time off for individual and team community service
• A generous schedule of paid holidays, including the week between Christmas and New Year’s Day
• Paid time off and the option to purchase additional vacation time.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees