Sr. Manager, Performance Improvement

HealthFirst•Lake Mary, FL

23h•Hybrid

About The Position

The Senior Manager of Performance Improvement provides strategic leadership across a diverse portfolio of high-impact initiatives, partnering with senior business leaders to deliver measurable outcomes aligned with organizational priorities and strategic objectives. This role drives the design, execution, and sustainment of continuous improvement strategies that enhance customer experience, optimize clinical and operational performance, and strengthen overall value delivery. As a key leader within the Performance Improvement Department, the Senior Manager shapes long-term direction, builds organizational capability, and ensures initiatives translate into sustained, quantifiable results across customer-facing and clinical operations. This position requires three days per week in office (Tues/Wed/Thurs) at either: 100 Church Street, NYC or 1101 Greenwood, Lake Mary, FL.

Requirements

Bachelor’s degree from an accredited institution or equivalent work experience
HS Diploma or GED from an accredited institution
Experience leading complex process improvement initiatives
Experience managing staff and cross-functional teams
Experience working with data sets and/or Microsoft Excel modeling
Experience utilizing valuation and impact analysis methodologies
Experience using workflow diagramming applications to document business processes

Nice To Haves

Master’s degree from an accredited institution
Experience designing and implementing generative AI solutions, including prompt engineering, structured AI workflow architecture, customization of GPT-based tools, and integration of enterprise AI capabilities into operational business processes
Knowledge of Department of Health (DOH) and Center for Medicare & Medicaid Services (CMS) regulations
Black Belt certification in Lean Six Sigma, Certified Professional in Healthcare Quality (CPHQ), or equivalent certification in process improvement and quality methodologies.
Industry work experience in healthcare such as managed or long-term care, insurance, government or other healthcare agency
Experience working with one or more Medicaid managed care plan products

Responsibilities

Identify, prioritize, and sponsor high-impact performance improvement initiatives
Develop business cases including financial modeling, ROI analysis, and value realization plans
Lead cross-functional teams through end-to-end improvement initiatives, applying structured methodologies and driving creative solutions through workflow optimization, automation, and AI-enabled capabilities to deliver sustainable, measurable outcomes
Drive change management efforts to ensure successful adoption, stakeholder engagement, and long-term sustainability of process improvements
Build organizational capability by coaching, mentoring, and training teams in performance improvement tools, data-driven decision-making, and continuous improvement principles
Partner with executive sponsors and operational leaders to align initiatives with enterprise strategy, regulatory requirements, and organizational priorities
Monitor assigned initiatives, acting with urgency to address risks, drive change, and ensure timely achievement of measurable outcomes
Demonstrate agility in navigating evolving priorities, with the ability to adapt quickly.
Perform other duties as necessary or assigned