Performance Improvement Manager

UHS•Boston, MA

About The Position

Performance Improvement Manager Opportunity - Arbour Hospital is an important community resource for a wide range of vital behavioral healthcare services. We treat primary psychiatric and substance abuse disorders and constantly strive to meet the needs of our communities with treatment that address individualized behavioral health needs. At Arbour Hospital, we work diligently and compassionately to provide patients and their families with high-quality care and service excellence across a continuum of specialized behavioral health services. We have proudly served the residents of the greater Boston area since 1909. Our medical staff consists of psychiatrists who average 20 years of practice at our facility, providing a solid and trusted foundation for our patient-focused approach to behavioral healthcare. We stand ready to provide compassionate care through inpatient treatment and a strong continuum of aftercare services, community-based programs, and day treatment. Website: https://www.arbourhospital.com/ The Performance Improvement Manager supports the Director of Quality Improvement/Risk Management in the implementation, monitoring, and coordination of hospital-wide Quality Improvement (QI) and Risk Management programs. This role is responsible for data collection, compliance review, reporting, teaching and assisting with ongoing performance improvement initiatives in accordance with departmental policies and procedures. About Universal Health Services One of the nation’s largest and most respected providers of hospital and healthcare services, Universal Health Services, Inc. (NYSE: UHS) has built an impressive record of achievement and performance, growing since its inception into a Fortune 500 corporation. Headquartered in King of Prussia, PA, UHS has 99,000 employees. Through its subsidiaries, UHS operates 28 acute care hospitals, 331 behavioral health facilities, 60 outpatient and other facilities in 39 U.S. States, Washington, D.C., Puerto Rico and the United Kingdom.

Requirements

Bachelors degree required
1-3 years prior related experience required
Knowledge of Quality Improvement (QI) principles, auditing processes, and healthcare compliance standards
Strong analytical and data‑review skills, with the ability to tabulate, summarize, and interpret clinical and operational information
Understanding of healthcare regulations, including DMH requirements, peer review processes, and clinical documentation standards
Strong communication and interpersonal skills, including the ability to collaborate with physicians, clinical staff, and administrative leaders
Knowledge of Joint Commission, CMS, BSAS standards, and any other applicable federal and state laws and regulations governing mental health care facilities
Familiarity with Risk Management practices, including incident reporting workflows and follow-up procedures

Responsibilities

Assists with compiling and entering data into corporate databases in a professional and timely manner.
Provide continuous support in the analysis of quality assurance and performance improvement goals and objectives.
Ensure any detected deficiency in meeting quality improvement goals and objectives is addressed with appropriate management in a timely manner.
Develop monthly meeting presentations, complete minutes and maintain a record on performance improvement activities and all committee minutes associated with quality programs.
Establish a system for collecting, reporting and analyzing statistical data relating to performance improvement measures.
Participate in quality assurance improvement meetings on a regular basis to develop and continuously encourage a facility-wide team effort in meeting quality improvement efforts.
Assist with regulatory and accrediting agency compliance.
Consult with Risk Management and other Senior Team Leaders related to possible risks as relates to hospital/patient safety as needed and/or as identified in PI data/reports.
Maintain compliance with attendance and punctuality standards.
Collaborate effectively with internal and external stakeholders.