Manager of Performance Improvement

Partnership HealthPlan of California • Redding, CA

2h

About The Position

Under the direction of the Director of Quality and Performance Improvement (QI/PI), the Manager of Performance Improvement is responsible for key initiatives within the QI/PI Department:
The Partnership Improvement Academy and its associated programs;
Strategic, organization-wide improvement initiatives;
Focused quality improvement projects;
Internal (Partnership staff/departments) quality improvement consultation and training.

Requirements

• Bachelor’s degree is required; Master’s degree in healthcare or public health is strongly preferred.
• Minimum of two (2) years of management in a medium to large size organization.
• Experience should include managing multifaceted quality and performance improvement projects.
• Ability to lead and motivate teams and motivate superior performance and the professional development of department staff.
• In depth knowledge of improvement methodologies such as the Model for Improvement, Lean, or Six Sigma.
• Advanced data analytic skills.
• Knowledge of healthcare quality data.
• Understanding of improvement measurement and analysis using run charts (trending data over time), and making decisions based on these data.
• Valid California driver’s license and proof of current automobile insurance compliant with Partnership policy are required to operate a vehicle and travel for company business.
• Strong written and oral communication skills.
• Excellent interpersonal skills to communicate with Partnership provider network and different Partnership departments.
• Ability to teach and coach diverse healthcare staff on quality improvement and practice transformation.
• Ability to lead interactive, skills-based training.
• Skills at facilitation, consensus building, and identification of concrete action steps.

Nice To Haves

• Practice coaching, program design, and project management experience is desired.
• Experience working in primary care, safety-net clinics, and/or with vulnerable populations is desired.
• Special knowledge of primary care transformation tactics, such as building blocks, panel management, team-based care, access improvement, etc. is desired.

Responsibilities

• Oversee the Partnership Improvement Academy and associated programs
• Manage portfolio of improvement projects
• Oversee internal (within Partnership) Quality Improvement training and consultation
• Serve as QI methods trainer and improvement advisor to provider practices participating in Academy programs and to internal improvement teams.
• Lead a high performing team
• Serve as member of QI Department and Health Services Management Teams
• Accept other responsibilities as determined by needs of the QI Department.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager