Sr Manager, Partner Relations - LA28 Olympic & Paralympic Games

TKO•Los Angeles, CA

About The Position

THE ROLE The Senior Manager, LA28 Partner Relations role will be a crucial utility and team player on the On Location LA28 Stakeholder team, which develops, manages, and services LA28 sponsorship partners across all levels of On Location product. This role will primarily be responsible supporting the LA28 Partner Relations as the work through partners plans and needs for the upcoming LA28 Olympic Games. This position will work in tandem with and in support of the Stakeholder team leads and other Partner Relations Account leads and team -- including but not limited to sales, marketing, legal, and operations (program management) -- to meet and exceed partner expectations as well as create effective & efficient processes and a positive & productive working environment.

Requirements

Bachelor's Degree in Hospitality, Business Development, Account Management, or a related field, or equivalent experience required
Experience in a management position (minimum of 5+ years), preferably in a B2B role or within the travel and hospitality industry
Proficiency in Salesforce, Airtable, Keynote (Apple), Microsoft Office applications (particularly Excel, Outlook, and PowerPoint), and Adobe (particularly InDesign and Photoshop)
Must be adaptable with work and travel schedule and be available to travel for work which may include extended work hours during nights, weekends, and holidays.
International travel may be required throughout the year, including extended periods of remote work within local offices within host cities.
Expected travel may range from 15-20% annually and 1-2 months of continuous travel during rightsholder events.
Fluency in English (both oral and written) is required

Nice To Haves

Experience with or knowledge of International, Olympic, World Cup, and/or major sporting events as well as the Travel & Hospitality industry a plus
Experience with building and maintaining client relationships and managing complex corporate accounts
Experience with B2B, corporate groups, and/or high-touch guest services, experience execution and/or event operations
Detail oriented: produces accurate work, even when under pressure, and checks accuracy of information; thrives in a fast-paced, deadline-driven environment
Team player willing to roll up sleeves and pitch in wherever need, and take a proactive approach to work
Exceptional interpersonal skills – a collaborative style and ability to communicate effectively at all levels with strong oral, written, and presentation skills
A creative, innovative, and strategic thinker and problem solver with excellent time-management, organizational and supervisory skills as well as the ability to thrive in a high-pressure, deadline-driven environment
Understanding of the entertainment landscape including the business of sports, fashion, culinary, and other cultural verticals
Balance of creativity / innovation to dream big with the realistic logistical expertise to get things done
Ability to use resources effectively and efficiently, can perform multiple tasks at once, and arrange information in a useful manner
Ability to set priorities, quickly zero-in on the "critical few" and put the "trivial many" aside, and to juggle numerous tasks and priorities while maintaining productive flow of work Continually strives for self-development and discovering better means of accomplishing both personal and professional goals
Practices attentive and active listening, with flexibility and adaptability, in order to determine what drives results
Comfortable traveling and working within an international environment
fluency in other languages (specifically Spanish, Portuguese, or Chinese) is a plus

Responsibilities

Business Operations
Become an expert in LA28 products, sales processes, technology platforms, marketing and sales collateral, and functional areas (departments) structure
Develop and maintain a strong working relationship with all functional areas / workstreams, including and especially content, marketing, sales operations, systems integration and technology
Strong focus on proactive, timely, and detail oriented reporting of sales efforts through a series of reporting structures (including but not limited to Salesforce and Airtable)
Maintain working knowledge in the following areas:
LA28 Partnership Roster
All LA28 products available for stakeholder purchase
Timelines and rollouts for all LA28 milestone dates
Competition venue locations and event schedules
Support team leads in managing and trafficking the contracting process, including negotiations, escalations, and approvals/signatures
Interface with internal finance teams to manage accounting processes to ensure that clients needs are met in a timely manner while protecting On Locations interests
Maintain client records in the CRM/database (Salesforce) and inventory management systems
Analyze and review financials relating to post-event sales, event expenses, payments, reconciliations, client reporting, and general ledger allocations
Ensure a continued understanding and appreciation of the wider business objectives of On Location and the client
Execute all other duties assigned by the team or leadership, including some discretionary administrative work such as setting group meetings, meeting note taking, senior team leader expense report submission, occasional administrative projects like reports or spreadsheet creation
Business Development and Communication
To partner with team leaders in developing and maintaining relationships with LA28 Stakeholder clients, often from the onboarding stage, with the goal of driving sales long-term across all LA28 first and foremost, but also across On Location properties. This includes regular client calls, presentations, and emails.
Work to identify the unique hospitality requirements of each partner, cultivate the relationship and champion their needs to grow revenue opportunities and design the most optimal product and program solutions depending on partner / client business objectives
Support the Partner Relations team in creating necessary content to further their sales and client management objectives, including stakeholder communications, guides, newsletters, etc.
Manage the process of authoring and editing proposal materials, assembling RFI/RFP responses and presentation decks, and submitting necessary documents into client portals
Research, gather, organize, author, and edit other written materials, including executive summaries, case studies, and conclusion
Maintain the collection, input, and documentation of event Stakeholder summary information (e.g., client preferences and nuances)
Onsite attendance at events and client meetings/site visits as required
Team duties: one-on-one, performance management, team development, staff training, reinforcement of & accountability for processes, etc.
Develop, document, and implement specific procedures, systems, and operational efficiencies
Conduct and/or participate in Team meetings, as needed
Provide leadership / feedback on process development / improvement during meetings
Conduct process review / improvement meetings regularly
Provide input on performance reviews, bonuses, and merit increases
Monthly expense and/or event budget reconciliations, as needed
Foster an environment for participation and engagement from the B2B team and other workstreams
Maintain a customer-first approach by looking at the entire event ecosystem through the lens of the customer journey
Lead by example, model our core values, and set the pace for the rest of the team while inspiring creativity and innovation
Communicate expectations and establish clarity regarding job responsibility and task ownership; help the team prioritize, stay focused, and organized
Extensive collaboration and communication within the team and across workstreams
Situation analysis and decision making; identify, understand, and remove roadblocks