Sr Manager, Operations Analytics & Reporting

Best Egg•Wilmington, DE

20h

About The Position

We are seeking a Sr Manager, Operations Analytics & Reporting, to lead the evolution of analytics, dashboard reporting, forecasting, and performance insights across our consumer lending and customer service operations (originations, servicing, and collections). This role is responsible for enabling clear, consistent, and actionable views of operational performance, and ensuring that analytics meaningfully supports decision-making across originations, servicing, and collections. This leader will oversee reporting, forecasting, and analytics capabilities, ensuring alignment between business demand, operational performance, and resource planning, while establishing scalable processes for how data is defined, governed, and used across the organization.

Requirements

8 - 10+ years of experience in analytics, business intelligence, or operational reporting
Experience leading analytics and/or data visualization teams in complex, cross-functional environment
Experience supporting operational functions such as loan origination / servicing, call center, processing or similar high-volume environments
Ability to simplify complex reporting environments into clear, streamlined, and actionable outputs
Strong ability to translate business needs into clear, structured reporting and insights
Experience establishing metric definitions, reporting frameworks, and governance practices
Demonstrated success improving reporting clarity, consistency, and adoption
Strong balance of strategic thinking and hands-on execution
Experience with BI tools such as Power BI or similar platforms
Strong understanding of SQL, SAS, data modeling, and data warehousing concepts
Familiarity with Snowflake data environments

Nice To Haves

Experience in financial services, fintech, or other data-intensive industries strongly preferred

Responsibilities

Own development of performance insights that identify drivers, risks, and opportunities across operations
Lead consolidation and simplification of dashboards to provide clear, focused views of performance
Partner with leadership to influence operational decisions through data-driven insights and recommendations
Develop clear performance narratives connecting data to business outcomes
Improve usability and adoption through best practices in reporting design and data storytelling
Own and govern definitions of key operational metrics across teams
Drive consistency in how metrics are calculated, presented, and interpreted
Establish scalable processes for reporting intake, prioritization, and change management
Implement appropriate controls, validation processes, and ownership structures to support data accuracy and consistency
Lead development of demand forecasts and capacity models across operations
Ensure forecasting is integrated with performance insights and business strategy
Partner with operations and workforce management to align staffing plans with demand
Continuously improve forecasting accuracy and responsiveness