Sr Manager, Mobility Solutions

OPENLANE•Carmel, IN

About The Position

Who We Are: At AFC (Automotive Finance Corporation) we fuel the entrepreneurial dream in our community. For more than 35 years, we’ve been committed to making dreams come true for independent car dealers. AFC’s finance solutions work with more than 12,000 independent dealerships across North America freeing up cash flow to give them more time to focus on building their business. Our solutions amplify purchasing power so dealers can stock their dealership lot with vehicles their customers seek. Learn more about AFC, here: https://www.autofinance.com/ AFC is proud to be a subsidiary of OPENLANE. AFC's core business complements the other business units within the OPENLANE group of companies. For more information, visit https://corporate.openlane.com/. AFC’s Core Values: Elevating Relationships. We connect deeply with our customers - celebrating their wins and supporting their struggles as if they were our own. Powered by Passion. We believe that “passion is our superpower” and that every success is built upon the commitment and perseverance of our employees. Vision-driven. We look ahead to the bigger picture so our customers can be prepared; after all, their success is our destination. Dedicated to You. We demonstrate value and appreciation by recognizing and validating each other’s efforts. We stand committed to the success of our customers. We're looking for: AFC is seeking a relationship builder who will enthusiastically develop their team and lead efforts to service and elevate relationships with AFC’s Mobility Accounts. The Sr. Manager of Mobility Solutions does this by building new customer relationships, expanding existing customer relationships by leading a team directly responsible for developing strategy for servicing and growing AFC’s rideshare programs, service loaner programs and rental operators. This person will have a strong understanding of portfolio management, risk and account servicing to include identifying and implementing ways to create process efficiencies. Collaboration with team members within credit, contracts and legal. You are: Focused on Elevating Relationships: you believe integrity and honesty build long-lasting relationships; connecting with your customers as well as your team, celebrating their wins, and supporting them through their struggles. Powered by Passion. You are obsessed with customer service and driven to help our customers realize their unlimited potential. You understand that our dealers' success relies on your commitment and perseverance. Vision-Driven. You prioritize understanding your customers' future needs and are dedicated to continuous improvement. You make it easier for customers to do business while preparing for what's to come. Dedicated. You have an unwavering "people-first" commitment to ensure success and provide support to both your customers and team.

Requirements

Six (6) or more years of relevant experience is required.
The qualified candidate will have experience managing a team as well as building sales relationships.
A basic understanding of financial statements.
A passion to lead people, projects, and budgets.
Demonstrated ability to elevate relationships through strong leadership and communication skills.

Nice To Haves

Demonstrated experience in automotive, financial services or related industry is preferred.
Proficiency in Google Workspace
Familiarity with customer relationship management (CRM) tools

Responsibilities

Provide specialized support to AFC’s Mobility Accounts in the US and Canada
Use leadership, business development, creativity, and available resources to ensure proper account servicing
Engage with customers to help them manage and grow their business by providing industry leading knowledge.
Understand Operator specific markets, and individual customer operations to forecast opportunities and challenges.
Develop and maintain a trusted advisor relationship with customers by staying up to date on industry trends.
Develop relationships with internal stakeholders and external partners
Coach and develop your team in all facets of portfolio management to include data analysis, risk mitigation, and business development.
Engage in consistent meetings with your team to ensure alignment on branch goals and strategy.
Assess and develop your team including coaching, mentoring, managing team member relations, and building strong development plans.
Recruit, onboard, train and educate members of the team.
Effectively manage your team and portfolio virtually and/or remotely.
Effectively promote other OPENLANE businesses’ products and services to customers.
Develop proficiency in AFC policies and procedures relative to the business development, loan processing, collections, expense control, and staff development.
Develop Mobility specific policies as needed
Use strong critical thinking skills to assess business and risk situations and make decisions.
Analyze data to determine the best courses of action for business development opportunities and risk mitigation measures using reporting tools like Salesforce and Tableau.
Effectively lead your team through change and be comfortable with change management.
Work across major functional areas such as Credit, Contracting, Collections, Training and Operations teams to drive portfolio performance.
Serve as the primary contact and liaison for corporate divisions and departments such as Compliance, Operations, Training, Finance, etc. to ensure team members respond to and complete initiatives and requests for information in a timely manner.
Understand and operate within compliance of all applicable laws and codes for the assigned geographic area.

Benefits

Competitive pay
Medical, dental, and vision benefits with employer HSA contributions (US) and FSA options (US)
Immediately vested 401K (US) or RRSP (Canada) with company match
Paid Vacation, Personal, and Sick Time
Paid maternity and paternity leave (US)
Employer-paid short-term disability, long-term disability, life insurance, and AD&D (US)
Robust Employee Assistance Program
Employer paid Leap into Service Day to volunteer
Tuition Reimbursement for eligible programs
Opportunities to expand your skill set and share your knowledge across a publicly traded, global organization
Company culture of internal promotions, diverse career paths, and meaningful advancement