Sr. Manager Learning Solutions Advisor

TD Bank • Mount Laurel, NJ

1d

About The Position

The Senior Manager, Learning Solutions Advisor acts as a strategic partner and advisor for a portfolio of business or functional groups, accountable to enable the creation, delivery and measurement of comprehensive learning solutions aligned to strategic business priorities. The Senior Manager, Learning Solutions Advisor develops and supports the implementation of learning strategies to build individual, team and organizational effectiveness at TD. This role works in a collaborative fashion with HR partners and business leaders, managing relationships and overall deliverables across multiple phases. It requires critical strategic thinking, and a good balance between understanding TD's Operating Model and program structure and governance; combined with a solid knowledge of performance consulting practices, strong strategy planning, change management, collaboration, stakeholder management, and communication skills to foster and influence change and implement best practices to drive Company and departmental results. The Senior Manager Specialized Human Resources develops effective policies and programs in a specialized Human Resources unit and acts as a subject matter expert in own area of expertise.

Requirements

• Bachelor's degree or progressive work experience in addition to experience below
• 10+ Years of related experience
• In depth knowledge of a specialized Human Resources function
• Expert communication, facilitation and presentation skills
• Proven ability to deal with all levels of management
• Strong Customer Service orientation and ability to establish strong working relationships with internal and external clients

Nice To Haves

• Solid understanding in the learning and development field
• An analytical mind with orientation to detail for handling initiatives, projects and programs with minimal direction from management
• Sound knowledge of using analytical software tools and generative AI tools (CoPilot) to perform daily work
• A dynamic professional with willingness to take initiative on tasks and projects
• Advanced knowledge of multiple HR specialties, HR strategy development, HR policy, consulting principles, and banking industry practices and regulations
• Strong written and verbal communication skills with the ability to interpret policies and apply standards to complete assignments in a fast-changing environment

Responsibilities

• Acts as practice leader and/or top level expert within own specialized area
• Serves as key contact and the subject matter expert within area of expertise
• Develops policies and practices that are aligned with overall Human Resources strategy
• Oversees programs / services / issues that are highly complex, have wide scope / impact, and require broad business knowledge
• Works closely and effectively with HR partners in the businesses and other specialized areas
• Understands differing needs of business units / functions and adapts advice within overall strategy and policy
• Identifies and escalates issues having broad corporate implications / risks
• Leads a team of Human Resources professionals
• Ensures business partners and Human Resources are provided with high quality advice and support
• Shares expert knowledge, provide advice and counsel to business management and Human Resources teams
• Contributes to special initiatives by representing TDBFG / the business internally and externally, as a subject matter expert
• Monitors and communicates the effectiveness of strategies, programs, and practices related to own area of expertise
• Ensures programs and practices continue to meet business needs, comply with internal and external requirements, and align with Human Resources priorities
• Develops and manages a team of high quality resources through recruitment, training, coaching, and performance management
• Oversees the development of the departments business plan and monitor actual results
• Leads and follows-up on action planning to address Employee survey results
• Ensures integration of other areas of expertise in the development and delivery of programs and policies, as appropriate
• In partnership with appropriate HR practitioners, develops implementation strategies, anticipating HR issues beyond own area of expertise
• Understands and supports the Banks Customer Service Strategy
• Considers the impact of advice and decisions on the well-being of the Bank, as well as its customers, its employees and stakeholders
• Provides the highest level of Customer service when dealing with internal partners, vendors or our Customers - WOW at every opportunity
• Leads, coaches and models quality service delivery at every interaction
• Supports the ongoing improvement of the partner/Customer experience
• Sets appropriate context for the business unit/function to enable optimal performance and alignment to strategy
• Supports the creation of goals and objectives for the business unit/function. Communicate those goals and objectives to the team
• Builds capability support / execute plans to acquire, develop and retain the diverse teams with the skills and experience necessary to realize on current and future business strategies
• Role models behaviors consistent with TD's leadership profile, customer and employee experience agendas and risk and control culture
• Creates an extraordinary place to work advance and sustain a unique, inclusive culture that reflects TDs diversity agenda, and creates an extraordinary employee experience
• Leads, coaches and develops a highly effective team by ensuring on-going training and performance and development management
• Represents TD at civic, professional and bank-sponsored events; serves on non-profit boards and participates on professional organizations
• Represents the franchise both internally and externally; develop and maintain relationships with major clients, regulators, and the investment community and, with other TD leaders, support a high, positive public profile for the TD franchise
• Supports the development and implementation of operational strategies and objectives to achieve measurable excellence in the quality delivery of sales, service, and products aligned with Best Run concepts and overall enterprise strategy and objectives
• Participates in establishing and executing plans and goals for the Business to drive toward results
• Develops and maintains an operating budget, ensuring adherence to budget. May delegate budgetary assignments to direct reports, but maintains overall budgetary responsibility and oversight
• Provides financial reports and analysis including budget variances to management on a regular basis
• Communicates business strategies, programs and practices establish and operate change strategy throughout the organization
• Delivers business services, functions and capabilities that optimize the use of process, technology and our people, and take advantage of TD's scale and operating model
• Ensures TD is a best run, integrated, customer-focused, growth organization
• Understands business unit/functions own risk appetite statement, objectives for risk and control, and measures, where applicable, making sure these are aligned with TD's Risk Appetite
• Ensures that the business / function operate within TD's Risk Appetite by tracking key metrics against its policies, procedures and limits
• Successfully completes all required job specific, compliance-related training and ensure team members complete all required training
• Understands, utilizes and follows compliance/risk and control programs
• Consults with all risk functions in the development and documentation of policies, procedures and controls, for all department processes
• Ensures ongoing compliance with internal / external audit and regulatory requirements
• Provides prompt and comprehensive response to all external audit, regulator and compliance requests and findings
• Maintains appropriate records of action plans.

Benefits

• Total Rewards at TD includes base salary and variable compensation/incentive awards (e.g., eligibility for cash and/or equity incentive awards, generally through participation in an incentive plan) and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off (including Vacation PTO, Flex PTO, and Holiday PTO), banking benefits and discounts, career development, and reward and recognition.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager