Sr. Manager, IT (Customer Experience)

Thermo Fisher Scientific • Raleigh, NC

2d • Onsite

About The Position

Join Thermo Fisher Scientific as a Senior Manager of IT and contribute to shaping our technological future. In this leadership position, you'll guide a collaborative team of IT professionals while advancing digital transformation across our organization - specifically within our Pharma Services Group commercial ecosystem. You'll develop and implement comprehensive IT roadmaps that align with our business objectives, oversee core business systems, and ensure reliable operation of our IT infrastructure. This role offers an opportunity to innovate and contribute significantly as you collaborate with business leaders to identify and implement technology solutions that drive growth and efficiency. You'll be responsible for managing IT operations, maintaining security compliance, and cultivating a culture of excellence in technical support and service delivery.

Requirements

• Advanced Degree plus 6 years of experience, or Bachelor's Degree plus 8 years of experience in IT and/or customer experience roles
• Strong knowledge of business applications (ERP, CRM, e-commerce platforms) with implementation and integration experience, particularly in Salesforce
• Leadership ability to develop, mentor, and manage high-performing IT teams
• Strategic mindset with excellent problem-solving and critical thinking skills
• Strong project management capabilities and budget management experience
• Outstanding communication and interpersonal skills with ability to influence across all organizational levels
• Experience building consensus and partnerships across stakeholder groups
• Track record of implementing customer experience related digital transformation initiatives
• Knowledge of IT security best practices and compliance requirements
• Ability to prioritize resources and deliver results in a distributed environment
• Travel required (up to 25%)
• Commitment to innovation and continuous improvement

Nice To Haves

• Preferred Fields of Study: Computer Science, Information Technology, or related field
• Salesforce Professional certifications and/or AI experience are preferred
• Experience leading distributed teams preferred

Responsibilities

• Develop and implement comprehensive IT roadmaps that align with our business objectives
• Oversee core business systems
• Ensure reliable operation of our IT infrastructure
• Collaborate with business leaders to identify and implement technology solutions that drive growth and efficiency
• Manage IT operations
• Maintain security compliance
• Cultivate a culture of excellence in technical support and service delivery

What This Job Offers

• Job Type: Full-time
• Career Level: Manager