Sr. Staff Technical Customer Experience Manager

Nutanix • Durham, NC

1d • Remote

About The Position

Hungry, Humble, Honest, with Heart. The Opportunity Are you an experienced professional with a strong technical background in enterprise architecture and a deep-seated passion for driving technical strategy with senior-level stakeholders? If so, you will thrive on our team. We value architectural credibility and the opportunity to lead customer success through high-level solution design using Nutanix technology. This is a role for those who operate at an Architectural Tier, providing the potential for career advancement in a supportive and empowering environment. About the Team This is a technical role that requires the ability to operate as a peer to customer Chief Architects. You’ll collaborate with customer IT operations and architecture teams, as well as with business and IT leadership. This position performs at the Architectural level; as such, you will be expected to achieve the Nutanix Certified Expert (NCX) certification (training will be provided) within your first 6–12 months. NCX is a prestigious, elite-level architectural certification earned by developing and defending a full-stack Nutanix design in front of a panel of industry experts—a process reserved for the top tier of technical professionals in the industry.

Requirements

• 8–12 years of experience in high-level technical advisory or architectural roles, demonstrating undisputed credibility with mid-to-senior level technical leadership (CTOs, VPs of Infrastructure).
• Advanced mastery of architectural frameworks such as ITIL, TOGAF, etc., with the ability to apply these to complex, hybrid multicloud environments.
• Deep technical knowledge in data center technology, specifically in designing resilient, scalable virtualization and storage platforms.
• The technical pedigree supported by elite certifications (e.g., VCDX, NPX, NCX, VCAP, or TOGAF).
• Candidates currently operating as a Senior Architect or Principal Engineer are highly encouraged to apply.

Responsibilities

• Serve as the lead technical authority and post-sales trusted advisor for 6–8 strategic accounts, overseeing the architectural integrity of the environment from deployment to long-term operation.
• Bridge the gap between business goals and technical execution by partnering directly with customer architecture teams to align Nutanix solutions with enterprise-wide business needs.
• Lead the design and documentation of tailored Customer Success Plans that function as technical roadmaps for long-term value realization.
• Provide actionable, architect-level insights on technology usage, maturity, and best practices to optimize large-scale data center operations.
• Act as a technical consultant during the onboarding process, ensuring that the initial deployment adheres to architectural best practices and desired business outcomes.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed