Sr Staff Experience Designer

PayPal • San Jose, CA

3d

About The Position

As a Sr Staff Experience Designer, you are a leader and innovator who thrives on solving complex problems. Your primary focus will be on defining new interaction models between users and AI agents, leading projects that enhance user experiences across various platforms. You will apply your deep functional expertise and industry knowledge to develop innovative methods and lead global process improvements. We are seeking a candidate who is not only an expert in user-centered design but also an agentic thinker, capable of designing and implementing adaptive solutions that anticipate and respond to user needs. Your success will be measured by your ability to create intuitive and effective user experiences, influencing key decisions and mentoring junior team members. Minimum of 12 years of relevant work experience and a Bachelor's degree or equivalent experience.

Requirements

• Minimum of 12 years of relevant work experience and a Bachelor's degree or equivalent experience.
• Interaction Model Design: Proven experience in designing new and intuitive interaction paradigms, especially those involving AI or automated systems. For example, creating a user interface for a generative AI tool or designing the flow for a proactive financial assistant that helps users manage their budgets.
• Predictive & Proactive System Design: Experience in designing systems that anticipate user needs and take proactive steps to meet them. For example, designing a system that automatically offers relevant coupons based on a user's location and purchase history or creating a predictive text feature that suggests entire phrases based on a user's communication style.
• Strategic Data Utilization: The ability to translate complex data and analytics into actionable design strategies. For example, using behavioral data to personalize a user's dashboard or leveraging user feedback to iterate on a machine-learning-driven feature.
• Continuous Improvement & Optimization: A track record of developing and implementing methods for continuous process improvement, moving beyond one-off projects to create self-optimizing systems. For example, designing an A/B testing framework that automatically identifies and deploys winning design variations.
• Cross-Functional & Influence Leadership: Demonstrated ability to lead and influence cross-functional teams without direct authority, particularly in implementing global process improvements based on user insights.

Responsibilities

• Develop and articulate clear objectives in enhancing user and customer experiences that deliver results and meet organizational goals
• Influence decision-making at the senior leadership level
• Perform the most highly complex digital and physical products and services using domain knowledge and extensive business expertise
• Develop and deliver innovative strategies that benefit customers and product users
• Lead major business projects which impact the Experience Design job family
• Design, evaluate, and select process, product, and service improvements based on thorough understanding of user and customer needs and industry trends
• Hands on design and prototyping of conversational interfaces, testing adaptive systems, prototyping with AI tools, designing feedback loops between users and models, or creating explainability mechanisms
• Mentor and guide junior team members in user-centered design practices

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees