IT Customer Experience Analyst

NEFCO Construction Supply LLC•East Hartford, CT

just now

About The Position

NEFCO is seeking a motivated and experienced IT Customer Experience Analyst to join our IT team. The ideal candidate will be a self-starting, professional individual dedicated to providing exceptional IT support. This role acts as a critical escalation point, handling advanced technical issues and supporting core infrastructure. The position is primarily responsible for delivering skilled onsite technical assistance to the assigned location and nearby branches, while also providing comprehensive remote and onsite support to all other company locations and colleagues.

Requirements

A minimum of 4 years working in a Desktop Support or similar IT support role.
Bachelor’s degree in computer science, Information Systems, or a related field; or an equivalent mix of an associate's degree and/or additional relevant IT experience.
Proficiency with Windows Operating Systems.
Experience with VoIP systems and current mobile devices (iPhone & Android).
Experience with ticketing systems is required.
Experience with Active Directory and Group Policy Management.
Working knowledge of Office 365 Enterprise suite (Exchange, Teams, SharePoint, MFA).
Excellent verbal and written communication skills, strong problem-solving abilities, and meticulous documentation habits.
Proven ability to work effectively both independently and as part of a team.
Ability to occasionally travel to other company sites within driving distance (mileage will be reimbursed).
Must be able to handle multiple inquiries and requests in a fast-paced environment.
The ability to occasionally lift and move equipment and boxes weighing up to 40+ pounds.

Nice To Haves

Experience with Dell business-class hardware, HP/Zebra printers, Mitel phone systems, and Epicor Solar Eclipse is considered a plus.
Experience with Freshservice or other ITSMs.
IT Certifications such as A+, Network+, Security+, CCNA, or CCENT.