Sr Manager - IT Appl Dev

United Airlines•Chicago, IL

About The Position

Achieving our goals starts with supporting yours. Grow your career, access top-tier health and wellness benefits, build lasting connections with your team and our customers, and travel the world using our extensive route network. Come join us to create what’s next. Let’s define tomorrow, together. Description Our Team: Our team supports the SOC (Stations Operations Center) by delivering tools and technology to improve the operations and customer experience by minimizing delays and cancellations. Building critical top tier applications means we are at the forefront of the operation – exciting to have a front row seat and know you are directly impacting the operation and therefore our customers. Ongoing investment and focus in this space means there is a constant stream of products and projects to challenge you and the team. Job overview and responsibilities: The purpose of the Senior Manager IT, Application Development position is to lead a development team in the continued design and development of SOC operations tools. This position will collaborate extensively with our business partners to design, develop, and integrate user interfaces and services that meet the business needs. This position will have a strong focus on Agile development, thinking out of the box, and robust technology delivery with the ability to influence innovation within the SOC Space.

Requirements

Bachelor's degree in Computer Science, Information Systems, or Engineering
5 to 10 years of IT and business/industry work experience
At least 12 months of leadership experience in managing multiple, large, cross-functional teams or projects, and influencing senior level management and key stakeholders
Requires advanced technical and business knowledge in software development life cycle, quality assurance, project management and other related disciplines/process
Must be legally authorized to work in the United States for any employer without sponsorship
Responsible and Reliable, punctual attendance is an essential function of the position

Nice To Haves

+5 years of application development experience (object-oriented programming experience, ASP.NET, .Net, REST, MVC, SQL, JavaScript…etc.). Experience managing CI/CD pipelines
Strong knowledge and experience migrating applications from on-prem to cloud
Robust understanding for application security and vulnerability essentials, PII, identity and access management (IAM), OWASP top 10.
At least 4-6 years of technical leadership experience in managing multiple, large, cross-functional teams or projects, and influencing senior level management and key stakeholders
Requires advanced technical and business knowledge for a secure software development life cycle (SDLC) framework, quality assurance, project and product management and other related disciplines/processes
In-depth applied knowledge of agile software development methodologies (e.g. Scrum, Kanban, XP, etc.)
Proven expertise in design and implementation of highly complex IT solutions
Awareness of industry best practices, research to drive innovative solutions
Vendor Management – The ability to manage external vendor relationships professionally, to United’s best interests
A passion for details and quality in delivery
Strong planning and organizational skills with proven track-record of ownership and delivery
Ability to work independently and self-motivate
Excellent problem solving, critical thinking, interpersonal, collaboration, written and verbal communication skills to clearly present ideas to a variety of technical and non-technical audiences
MS in Computer Science, Mathematics, Information Systems, or another related field
Airline/MRO Experience is a plus
Experience managing offshore/nearshore resources/teams

Responsibilities

Establish and maintain strong business relationships with both senior and operating level business leaders
Understand and provide recommendations for improvement of Business Processes by leveraging existing IT capabilities, identifying improvements to existing IT capabilities and define new strategic IT capabilities
Stay abreast of business of business strategy, goals, objectives and operational performance
Be a Thought Partner, i.e. engaged with Business Owners/Business Process Development
Act as the point of contact and facilitate the work request demand and prioritization process
Educate business partners on roles, responsibilities, processes and deliverables required to ensure effective delivery of new technology solutions
Responsible for escalating, assisting and follow-through on resolution of issues related to delivery of technology solutions
Engage and ensure effective delivery of business deliverables and tasks with business partners for delivery of technology solutions (development of business requirements, scope management, training business change management and deployment)
Interacts directly with the client and support team members across the IT organization
Accountable for gaining and maintaining alignment of delivery success criteria with business partners
Accountable for effective project management and delivery of work requests and projects within committed budget, schedule and quality for individual projects while also meeting overall department performance goals
Accountable for identifying needs, securing commitments and monitoring progress of deliverables from internal and external service provider teams
Provide cost estimates and business case updates
Accountable for ensuring technology solutions comply with architectural standards
Responsible for communication of progress to senior IT and Business leadership
Responsible for organizing and maintaining performance of any application issues in accordance with agreed SLA
Decision making responsibility within the discipline and escalates any issues which cannot be resolved to the Managing Director
Tasked with understanding all of the operating policies and procedures of the enterprise
Accountable for administrative management of 15-20 IT professionals, either as direct reports or sourced – HR administration, Salary administration, Time Reporting, etc.
Define, prioritize, allocate resources, track and provide status reporting of work assignments, projects, programs
Budget and cost management for the projects/programs
Ensure IT application development process disciplines (solution delivery, project management, work requests, QA, etc.) and standards are established, effectively managed and performed
Provide information and periodic updates to support overall IT performance metrics, monthly project status reporting and quarterly resource planning review