Sr Manager Internal Communications

Southwest Airlines•Dallas, TX

2d•Onsite

About The Position

Ever wonder how a large, people‑driven Company stays aligned, informed, and moving forward as one? The Senior Manager Internal Communications leads the Strategic and Executive Communication Teams, which are responsible for shaping and delivering strategic and executive‑level messaging, providing counsel, development, and execution of high‑impact communication plans for enterprise and department‑wide initiatives. They’ll partner closely with Leaders and Employees across the Company, provide consultation and coaching, deliver exceptional Customer Service, and guide narratives and campaigns that support Southwest’s most significant priorities. The Senior Manager Internal Communications helps ensure Southwest Airlines’ strategy is understood, embraced, and brought to life by strengthening alignment, connection, and culture across the entire Company. Additional Details The culture of Southwest Airlines means we value the camaraderie, collaboration, and innovation that occurs when we come together and interact face-to-face at our vibrant Corporate Campus. Due to the nature of this role, you would be required to work from our Dallas, TX headquarters facility during business hours. U.S. citizenship or current authorization to work in the U.S. required and no current or future work authorization sponsorship available. We’re committed to fair hiring practices and to making employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, military or veteran status, disability, genetic information, or other legally protected characteristics. Model the Southwest Way Guide and lead Team Members using SWA talent management practices to coach, develop, and engage Employees Adhere to Company values and competencies to foster a Culture of inclusion, recognition, and support of a safe work environment Invest in Leadership and self-growth through participating in continuous learning and development

Requirements

Expert knowledge in verbal and written communications skills
Expert knowledge of presentation skills to a variety of audiences (leadership/Employees) and to a variety of audience sizes
Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources
Knowledge of communication and dissemination techniques and methods, including alternative ways to inform, equip, and connect via written, oral, and visual media
Knowledge of Microsoft Office tools
Skilled in considering the relative costs and benefits of potential actions to choose the most appropriate one
Skilled in understanding and applying information to contribute to the organization's strategic plan
Ability to find innovative communications solutions and ways to connect with Employees
Required: High School Diploma or GED
Demonstrated experience in directly or indirectly leading team(s)
Fully functioning, broad knowledge in: Corporate communications, agency, or newsroom
Executive coaching and strategic communications
Ability to perform work duties from limited space workstation/desk/office area for extended periods of time
Ability to communicate and interact with others in the English language to meet the demands of the job
Ability to use a computer and other office productivity tools with sufficient speed and accuracy to meet the demands of the job
Ability to travel periodically as needed
Must maintain a well-groomed appearance per Company appearance standards as described in established guidelines
Must be a U.S. citizen or have authorization to work in the United States as defined by the Immigration Reform Act of 1986
Must be at least 18 years of age
Must be able to comply with Company attendance standards as described in established guidelines
Must be willing to work outside of 8-5 hours as needed, depending on the needs of the business

Nice To Haves

Experience in strategic and integrated communication

Responsibilities

Act and advise the business with a broad set of stakeholders in mind; partner with departments to create communication strategies and messaging to create deeper engagement with multiple Stakeholders
Work closely with Executive Leaders across the Company to support Executive platforms, which entails advising on communication tactics, ghostwriting, and offering constructive communication advice
Ensure alignment on corporate and operational priorities, objectives, and key initiatives
Establish effective relationships with other Southwest Departments for support in communicating departmental initiatives
Guide overall communication strategy and thought Leadership of multiple topics or work groups
Work with Leaders to frame solutions to emerging issues, and subsequently define and execute appropriate communication strategies to support the best outcome
Align organizational resources, managing priorities across multiple areas to create timely communication strategies that deliver measurable business results
Help champion innovative technologies and strategies that cause the organization to think about how to communicate in new ways, taking into consideration Employee sentiment and/or union negotiations
Consult on Companywide initiatives, determining appropriate tone and channel to deliver clear messages that align with Company objectives
Contribute to SWALife blog, LUVLines, social media, and other Company news channels as needed
Support and advise the communications strategy for internal clients during crises
Actively participate in regularly scheduled meetings for both C&O and internal client teams to ensure successful department results that meet the changing needs of SWA
May perform other job duties as directed by Employee's Leaders

Benefits

Fly for free, as a privilege, on any open seat on all Southwest flights (your eligible dependents too)
Southwest will help fund your Retirement Savings Plan with Company contributions up to 9.3% of your eligible earnings
Potential for annual Profit Sharing contribution in the Southwest Retirement Savings Plan- when Southwest profits, you profit
Competitive health insurance for you and your eligible dependents (including pets)
Southwest offers health plan coverage options that start from the very first day of employment. You will have 30 days to select and enroll in your health plan with coverage retroactively available to your first day of employment.

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