Sr Manager, Insights & Analytics

PetSmart • Phoenix, AZ

6h • Hybrid

About The Position

This is a high-visibility, broad-ranged role with regular access to senior leadership and with an opportunity for disproportionate impact to the business. The team is passionate about understanding and influencing customer behavior through data, structured analytics, business intelligence, and hypothesis-driven problem solving. As the leader of the Insights and Analytics team, the position evangelizes the value of analytics and data among peers and stakeholders and invests significant time learning the business, building trust, and understanding the challenges of each function.
Reporting to the Director of Data and Analytics, the Sr Manager of Insights & Analytics will:
Serve as the bridge between data and actionable insights, connecting the dots to drive efficiency and revenue growth. This role requires strong autonomy, collaboration with cross-functional teams, and a deep understanding of the retail industry and our pet parents.
Own pet parent behavior analyses and KPIs, both ongoing and as ad hoc: query data, run analyses, develop insights, and build actionable stories.
Develop robust analytical, soft and technical skills on the insights and analytics team. Helping team members upskill while delivering best in class data solutions.
Champion the development of a modern analytics and reporting ecosystem, including integrating AI to enable intuitive, scalable self-service insights for business stakeholders.

Requirements

• Ability to procure and manipulate large-scale, complex data from a variety of systems (Snowflake, DataBricks, Medalia, on prem, web tool, etc.), experience reshaping data to ensure it is in right structure for analysis, filtering and removal of outliers. Demonstrated experience with cloud tech for data and analytics solutions (Google Cloud)
• Strategic thinker, deeply curious and passionate about leveraging data to answer complex business questions
• Ability to work collaboratively and constructively with leaders and team members across the business to execute and deliver against analytical projects
• Flexible mindset, and ability to contribute to multiple work streams, with fluid and evolving prioritization
• A self-starter with the ability to manage own workflow with support from the rest of the team
• Ability to handle and maintain the confidentiality of highly sensitive information
• Effective communication skills, with a particular focus on the ability to: Translate complex or highly technical concepts in ways that make them easily understood by leaders and team members Efficiently get to “client-ready” output for direct manager and other leaders
• Must be excited to research and learn new techniques to augment current tools and methodologies
• Coding Languages: advanced in SQL required, advanced in R and/or Python preferred
• This position requires a bachelor’s degree or equivalent in Data Science, Data Analytics, Information Management Systems, or a related field
• Must have 5 years of related, professional experience in an analytical role

Nice To Haves

• Experience performing decision science and/or analytics in a retail setting is ideal
• Preferred experience leading an analytical team

Responsibilities

• Serve as the bridge between data and actionable insights, connecting the dots to drive efficiency and revenue growth.
• Own pet parent behavior analyses and KPIs, both ongoing and as ad hoc: query data, run analyses, develop insights, and build actionable stories.
• Develop robust analytical, soft and technical skills on the insights and analytics team. Helping team members upskill while delivering best in class data solutions.
• Champion the development of a modern analytics and reporting ecosystem, including integrating AI to enable intuitive, scalable self-service insights for business stakeholders.

Benefits

• Pet-friendly environment, bring your pets to work and enjoy the on-site dog park!
• On-Site Events & Adoptions, enjoy community-building opportunities, including pet adoption days, seasonal celebrations, family events, art events, & holiday festivals
• “Top Dog” gym with equipment, fitness classes, massage therapists, personal trainers, and wellness spaces
• “Sit & Stay” Café serving fresh breakfast and lunch options, snacks, & more
• “Lil Paws” NAEYC-accredited onsite childcare facility providing high-quality early education
• Paid Volunteer Opportunities to spend time doing good for causes close to heart
• Print Center and Business Services, Dry Cleaning, Mother's Rooms, Sustainable Infrastructure & more

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 5,001-10,000 employees