Sr. Manager, Innovation & Transformation Delivery

Xcel Energy•Minneapolis, MN

About The Position

This is a leadership position responsible for planning, managing, and implementing a portfolio of transformation-focused program initiatives that develop process innovation and continuous improvement capabilities across the enterprise. The role provides leadership, guidance, and support to owners to help them achieve continuous improvement goals, fostering a culture of sustainable change through embedding continuous improvement methodologies and tools to deliver business transformation. It involves managing business results and the daily operation of a team of One Way Expert coaches that provides continuous improvement identification, development, and implementation support to the enterprise for a portfolio of initiatives. Xcel Energy is a leading combination electricity and natural gas energy company, serving 3.4 million electricity and 1.9 million natural gas customers across eight Western and Midwestern states. The company strives to be the preferred and trusted energy provider, committed to reinventing how it powers communities, redefining customer care, and reaffirming its commitment to the planet. Xcel Energy is dedicated to leading with equity and inclusion, driven to protect the environment, support communities, and seek innovation, offering a career that grows with its employees and values integrity. The company is leading the way in clean energy, utilizing technology and innovation, providing safe, stable jobs with robust benefits, and keeping customers at the center of all operations. Xcel Energy is committed to hiring a workforce that reflects the communities it serves, with a goal to provide carbon-free electricity by 2050, fostering an environment where everyone belongs to build a better tomorrow.

Requirements

Bachelor's degree
At least 5 years related business area/industry experience
Internal/External consulting experience leading improvement and transformation initiatives.
Ability to effectively communicate to a variety of audiences and analyze complex business scenarios.
Demonstrated ability to lead and influence others
Ability to adapt to change quickly and work within a diverse, cross-functional team environment
Change management and program/project management experience.
Understand and effectively translate technological and business language.
Understanding of core business processes/industry trends with ability to interpret and react to ongoing changes.

Nice To Haves

Gas and/or Electric Utility Industry experience.
MBA, Industrial Engineering, or other related certification
Business process management skillset including Six Sigma/Lean Toolsets, Kaizen, and data management skillsets.
PMP certification
Demonstrated experience leading a Lean Expert Program or similar enterprise capability development program residing inside of a corporate lean office, including cohort design, candidate selection, curriculum governance, coaching model, and sustainment expectations.
Proven ability to translate improvement work into measurable business value, including financial and operational outcomes.
Demonstrated ability to connect improvement and capability-building efforts to strategy deployment / plan deployment, ensuring the portfolio remains aligned to enterprise priorities.
Demonstrated success establishing and sustaining common standards, language, and ways of working across business units to enable enterprise-scale continuous improvement.

Responsibilities

Develop work plans, budgets, and cost/benefit analyses. Align direct reports to prioritized process improvement activities. Support and drive successful delivery of committed project benefits and operational metrics. Ensure lessons learned are effectively applied to subsequent efforts.
Manage and lead a team whose primary responsibility is to provide continuous improvement support to the enterprise for a portfolio of initiatives. Manage the daily operation of the team and business results. Support, coach and develop direct reports to ensure objectives are achieved effectively and efficiently.
Coach BU leadership and senior leadership through change and BU Continuous improvement Champions on improvement activities, expectations, and opportunities. Provide coaching and training to less experienced team members.
Responsible for the identification of improvement opportunities within their Enterprise Process value streams; quantifying the impact (value) across the streams; and securing approvals. Supports the Enterprise prioritization and governance process and leads the business case development
Engage owners across various enterprise process streams responsible for identifying and driving process improvements. Acts as a key liaison between Business Unit Leadership, Finance, Technology Services, and the Innovation and Transformation Office. Drives enterprise capability building and process management activities. Continually identify opportunities for innovation and improvement. Provide strategic change management consultation for process improvement initiatives.
Effectively communicate and build relationships with front line through executive leadership. Develop and sustain strong relationship with vendors, leadership teams, business management personnel, program/project managers/leads.
Assist with management of project financials including budgeting, forecasting, and actuals tracking.
Influence Enterprise and process level metrics accountability across multiple process streams at the Program level.