Sr. Manager, Finance - Shared Services
About The Position
The Senior Manager, Finance Shared Services is a strategic and hands-on operational leader responsible for overseeing end-to-end Accounts Payable (AP) and Accounts Receivable (AR) processes within a Shared Services organization. This role serves as the primary driver of data integrity, issue resolution, process automation, and continuous improvement across the transactional finance function. The Senior Manager will lead a team of finance professionals, partner cross-functionally with business units, IT, and external vendors, and ensure that Shared Services delivers exceptional service levels, compliance, and measurable efficiency gains.
Requirements
- Bachelor's degree in Accounting, Finance, Business Administration, or a related field required.
- 8–12+ years of progressive experience in Finance, Accounting, or Shared Services operations.
- Minimum 4–6 years in a leadership or management role within a Shared Services environment
- Deep, hands-on expertise in both Accounts Payable and Accounts Receivable end-to-end processes.
- Demonstrated experience leading process automation, ERP implementation, or digital transformation projects.
Nice To Haves
- Proven track record of managing data governance and master data quality initiatives.
- Advanced proficiency in ERP systems — SAP (S/4HANA) or similar.
- Experience with AP automation platforms (like SAP Ariba, Stampli, Tipalti, Coupa, Basware) and AR tools (like HighRadius, Billtrust, Cforia).
Responsibilities
- Serve as the senior escalation point for complex AP disputes (invoice discrepancies, PO mismatches, payment holds) and AR issues (unapplied cash, short payments, credit disputes, aging exceptions).
- Design and implement a formal issue resolution framework with defined SLAs, escalation tiers, root-cause analysis protocols, and corrective action tracking.
- Collaborate with business partners such as procurement, legal, sales, and operations teams to resolve upstream process failures that result in transactional errors.
- Own and govern master data accuracy across AP and AR modules within the ERP system (SAP) and other systems, including vendor master, customer master, and transactional records
- Establish and enforce data quality standards, naming conventions, and audit controls to ensure completeness, accuracy, and timeliness of shared services data.
- Lead the identification, evaluation, and implementation of automation opportunities across AP and AR workflows, including invoice capture (OCR/AI), electronic payments, cash application, and collections automation.
- Apply Lean, Six Sigma, or other process improvement methodologies to identify waste, eliminate non-value-added activities, and streamline AP/AR workflows
- Build and execute a structured Continuous Improvement (CI) pipeline with documented initiatives, owners, timelines, and measurable KPI targets
- Establish and track performance metrics such as Days Payable Outstanding (DPO), Days Sales Outstanding (DSO), first-pass match rate, invoice cycle time, cash application accuracy, and dispute resolution time
- Lead, mentor, and develop a high-performing team of AP and AR specialists, analysts, and supervisors; foster an inclusive, accountable, and results-driven culture.
- Design and enforce internal control procedures across AP (three-way match, segregation of duties, payment approvals) and AR (credit approvals, collections policy, cash handling).
- Maintain detailed process documentation, SOPs, and desktop procedures for all SSC functions.
Benefits
- Medical, dental, and vision insurance
- 401(k) matching
- Paid holidays
- Paid time off
- Product discounts
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Number of Employees
501-1,000 employees
