Sr. Manager, Field Support

Smile Doctors • Dallas, TX

1d • Hybrid

About The Position

The vision of Smile Doctors is our people-first culture which creates an environment of passionate, caring Team Members dedicated to providing fun and encouraging relationships with each other and our patients. Smile Doctors offers every Team Member the opportunity to be a part of something bigger. We focus on the importance of the individual and recognize that each person on our Team has something great to offer. We recognize talents and strengths and take care to nurture those abilities to help our Team Members grow into successful people in their careers, in our organization, and beyond. We’re seeking a Senior Manager, Field Support, to join our growing team. This role manages a team of Field Support Technicians who are spread across the US. The Senior Manager oversees the technical process of bringing newly affiliated practices, works directly with clinic staff during the discovery phases of projects, and leads the Field Support Technicians in the transitions period to ensure all group systems and standards are implemented. The role also oversees the technical planning of new office buildouts. Smile Doctors is the nation’s leading Orthodontic Support Organization, shaping the future of orthodontics through strategic partnerships with top local doctors, providing best-in-class support services. With hundreds of partnered practices across the nation, Smile Doctors is the fastest-growing organization in its industry, offering opportunities for team members to grow their careers.

Requirements

• Minimum of five (5) years of IT Operations experience required
• Five (5) years of IT management experience required
• Intermediate knowledge project management required
• Intermediate knowledge in technical office buildout required

Nice To Haves

• Bachelor’s degree in Information Technology Management, Business Management, or related discipline
• Seven (7) years of IT Operations experience
• Experience leading IT teams in a multi-location retail or healthcare environment
• Experience deploying technology with remote support of technical assets

Responsibilities

• Creates and manages detailed IT project plans
• Coordinates scheduling for a team of technicians and 3rd parties
• Guides senior level technicians in project and team management
• Streamline processes for network migration and support
• Solves problems and troubleshoots technical challenges
• Communicate with team members to discover needs and facilitate smooth transitions onto standard IT systems
• Works with cross functional teams and communicates with business leaders on scheduling and project timing
• Drives success and growth of technical staff
• Collaborate with other IT teams to ensure deployment scalable and supportable solutions

Benefits

• Competitive salary plus bonus opportunity
• Medical, dental, vision and life insurance
• Short and long-term disability coverage
• 401(k) plan
• 3 weeks paid time off in your first year + paid holidays
• Discounts on braces and clear aligners for you and your family members

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed
• Number of Employees: 11-50 employees