Sr Manager - EIS Planning & New Delivery Support

Gulfstream•Savannah, GA

26d

About The Position

Sr Manager - EIS Planning & New Delivery Support in GAC Savannah Unique Skills: At Gulfstream, our people are at the heart of everything we do. We believe in inspiring and empowering every individual to reach their fullest potential. From workforce development and meaningful connections to a culture of trust, respect, and integrity, we invest in our employees so they can do their best work and achieve success together. Creating and delivering the world’s finest aviation experience starts with our people and when our people thrive, so does our mission. Candidates should have the following: Advanced communication skills for coordinating across engineering, manufacturing, flight test, and customer-facing roles. Experienced in identifying, creating, and reporting program and team performance metrics, with the ability to transform complex operational data into actionable insights that drive decision‑making, service readiness, and continuous improvement. Ability to keep executive leadership informed of customer experience, risk areas, critical events, and readiness status. Proven success leading teams that interface with TechOps, FSRs, COR Reps, Cabin Systems Specialists, and program SMEs. Skilled in aligning cross‑functional teams around customer‑support deliverables, risk mitigation, and service readiness goals. Knowledgable of integrating Customer Support requirements from program inception through certification for new‑aircraft platforms. Ability to interpret and leverage in‑service fleet data to optimize component accessibility and maintenance programs. Understanding of design accessibility, durability, serviceability, and special‑tooling requirements for new aircraft. Experienced in validating AMM procedures, confirming accuracy, usability, and maintainability. Ability to develop and refine troubleshooting techniques based on system behavior, field exposure, and SME input. Ability to identify early reliability trends and coordinate corrective actions across engineering and support organizations. Skilled in building feedback loops that improve service readiness, design quality, and customer satisfaction. Experience implementing structured processes that reduce operational interruptions on newly delivered aircraft. Systems-level mindset that connects design intent → maintainability → customer experience → operational reliability. Education and Experience Requirements Bachelor's Degree aviation maintenance, a related curriculum required or equivalent combination of education and experience sufficient to successfully perform the essential functions of the job. 12 years experience related to providing technical support to in-service transport aircraft to include 7 years progressively responsible management experience in the aerospace industry. Position Purpose : Responsible for strategic planning and providing overall direction to the managers and groups within Technical Operations and ensuring the highest level of customer support is delivered, while monitoring and supporting the department P&L budget. The Senior Manager implements and administers department policies and procedures. Develop appropriate operational and departmental metrics and strategic goals. During escalated, sensitive, and special support efforts, provide guidance and recommendations to Operations Managers and General Managers in the Gulfstream Product Support network and ensures that a support plan is identified, coordinated, and executed. This position interfaces between Customer Support Senior Management and is responsible for managing the day to day Technical Operations support efforts.

Requirements

Advanced communication skills for coordinating across engineering, manufacturing, flight test, and customer-facing roles.
Experienced in identifying, creating, and reporting program and team performance metrics, with the ability to transform complex operational data into actionable insights that drive decision‑making, service readiness, and continuous improvement.
Ability to keep executive leadership informed of customer experience, risk areas, critical events, and readiness status.
Proven success leading teams that interface with TechOps, FSRs, COR Reps, Cabin Systems Specialists, and program SMEs.
Skilled in aligning cross‑functional teams around customer‑support deliverables, risk mitigation, and service readiness goals.
Knowledgable of integrating Customer Support requirements from program inception through certification for new‑aircraft platforms.
Ability to interpret and leverage in‑service fleet data to optimize component accessibility and maintenance programs.
Understanding of design accessibility, durability, serviceability, and special‑tooling requirements for new aircraft.
Experienced in validating AMM procedures, confirming accuracy, usability, and maintainability.
Ability to develop and refine troubleshooting techniques based on system behavior, field exposure, and SME input.
Ability to identify early reliability trends and coordinate corrective actions across engineering and support organizations.
Skilled in building feedback loops that improve service readiness, design quality, and customer satisfaction.
Experience implementing structured processes that reduce operational interruptions on newly delivered aircraft.
Systems-level mindset that connects design intent → maintainability → customer experience → operational reliability.
Bachelor's Degree aviation maintenance, a related curriculum required or equivalent combination of education and experience sufficient to successfully perform the essential functions of the job.
12 years experience related to providing technical support to in-service transport aircraft to include 7 years progressively responsible management experience in the aerospace industry.
An A&P license and four (4) years of related aircraft experience in addition to the twelve (12) years combined experience may offset the Bachelors degree.
Very strong oral, written & presentation skills; Regularly communicates with Gulfstream & supplier Sr. management, customers (up to & including A/C owners) as well as functional department management & staff.
Leadership skills (ability to coach mentor employees to reach their potential).
This job requires one to be able to read, write, speak, and understand the English language.

Responsibilities

Maintain oversight of the daily Service Fleet Status Review (SFSR) meeting and actively participate in reviewing and providing recommendations regarding safety of flight issues during the Safety Review Team (SRT) discussions.
Represent the Director of Customer Support in Safety Review Board (SRB) as required.
Provide direction and mentoring of Technical Operations Managers and Supervisors to include identifying special work assignments, establishing priorities, and leadership training.
Interact closely with Service Center General Managers and Leadership to provide accurate recommendations and guidance in order to resolve high level customer issues quickly.
Develop and implement effective departmental goals and metrics.
Actively manage & monitor department to CIO, Organizational, EIP, and Contact Center goals to achieve stated objectives. Implement interim measures as necessary to remain on course.
Identify and champion Lean initiatives and projects within Technical Operations that improve efficiency, reduce costs, and enhance overall support. Mentor LSS specialists within Technical Operations.
Monitor and trend departmental metrics and data to establish manpower forecasting.
Provide business case & recommendations for staffing enhancements, gaps in technical coverage, and other personnel requirements.
Establish departmental development and training plans; communicate departmental performance expectations; conduct performance appraisals and make other personnel decisions, as required.
Implement and administer department operating processes, procedures, and standards to ensure consistency with corporate policies.
Interface with Gulfstream owners and/or operators to resolve difficult situations or aircraft issues.
Provide both verbal and written communications on behalf Gulfstream Product Support.
Communicate with Gulfstream Senior Leadership; compile and communicate customer or fleet specific data at a high level to facilitate informed and concise decisions.
Perform other duties as assigned.