Sr. Manager, Customer Growth | U.S.
About The Position
The Sr. Manager, Customer Growth leads a team of Customer Growth Specialists focused on driving expansion pipeline from Backblaze’s long-tail customer base. This role is responsible for building a high-performing, outbound, post-sales growth motion — balancing activity, quality, and results. You will own team performance against pipeline targets, coach outbound execution, partner cross-functionally with Customer Success, Sales, and Operations, and continuously improve how we identify and pursue customer growth opportunities at scale. This is a player-coach leadership role requiring strong commercial instincts, operational rigor, and hands-on team development.
Requirements
- 8+ years of experience in Sales, Customer Growth, or Revenue roles
- 3-5+ years of experience managing quota-carrying, outbound teams
- Proven ability to coach and develop early-career and mid-career reps
- Strong understanding of pipeline management, forecasting, and performance metrics
- Experience working closely with Customer Success and Sales teams
- Comfort operating in a data-driven, metrics-focused environment
- Strong communication, organization, and leadership skills
Nice To Haves
- Experience leading offshore or distributed teams
- Familiarity with SaaS, cloud infrastructure, or usage-based business models
- Experience building post-sales or expansion motions from scratch
Responsibilities
- Hire, onboard, and manage a team of Customer Growth Specialists
- Own team-level expansion pipeline targets and performance reporting
- Coach reps on outbound strategy, discovery, qualification, and objection handling
- Partner with CS Ops and Analytics to refine targeting, segmentation, and expansion signals
- Ensure clean opportunity creation, routing, and handoffs to CS and Sales
- Monitor activity, conversion rates, and pipeline quality to identify coaching opportunities
- Provide regular performance feedback, 1:1 coaching, and career development support
- Partner with CS and Sales leaders to align on expansion strategy and execution
Benefits
- Healthcare for family, including dental and vision
- Competitive compensation and 401K
- RSU grants for full-time employees
- ESPP program
- Flexible vacation policy
- Maternity & paternity leave
- MacBook Pro to use for work, plus a generous stipend to personalize your workstation
- Childcare bonus (human children only)
- Fertility treatment and support
- Learning & development program
- Commuter benefits
- Culture that supports a healthy work-life balance
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
