Sr. Manager Collaboration Workplace Operations

RTX • Farmington, CT

35d • Onsite

About The Position

This role is responsible for leading internal initiatives and driving standardization efforts across the Collaboration & Digital Workplace (CDW) organization. The position includes managing a small team of analysts, providing guidance, mentorship, and support to ensure successful delivery of projects and the professional growth of team members.

Requirements

• Typically requires a University Degree or equivalent experience and minimum 10 years prior relevant experience, or an Advanced Degree in a related field and minimum 7 years experience
• 7 years experience managing and developing a highly skilled and motivated teams.

Nice To Haves

• Experience with ServiceNow, reporting tools, and process documentation.
• Strong problem-solving, organization, communication, and decision-making skills.
• Detail-oriented, adaptable, and able to prioritize in a fast-paced environment.
• Expert in Excel, PowerPoint, and automation of manual processes.

Responsibilities

• Lead CDW initiatives and drive process, tool, and workflow standardization.
• Manage and develop a team of analysts with clear goals and ongoing coaching.
• Partner with cross-functional teams and ensure alignment between CDW leadership and operations.
• Track initiative progress and maintain documentation, standards, reporting, and team administrative lists.
• Ensure team compliance with all required trainings and certifications.
• Develop, maintain, and test disaster recovery plans and perform regular risk assessments.
• Create, update, and enforce SOPs for critical CDW processes.

Benefits

• Whether you’re just starting out on your career journey or are an experienced professional, we offer a robust total rewards package with compensation; healthcare, wellness, retirement and work/life benefits; career development and recognition programs.
• Some of the benefits we offer include parental (including paternal) leave, flexible work schedules, achievement awards, educational assistance and child/adult backup care.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 5,001-10,000 employees