Sr. Manager - Client Service -Chemaid Client Service

KDC One • Saddle Brook, NJ

1d

About The Position

Responsible for providing Customer service to all ChemAid Laboratories, Inc. customers by utilizing excellent in-depth knowledge of industry products.

Requirements

• Basic mathematical skills required.
• Must communicate effectively using Basic English communication and written skills.
• Time Management: the ability to organize and manage multiple priorities.
• Strong customer orientation
• Strong Team Player
• Commitment to company values
• Has basic working knowledge and understanding of commonly used concepts, practices, and procedures within the field.
• Exercises independent judgment and discretion in matters of importance with relation to customer service company protocols.
• High school diploma or equivalent.
• Minimum 5 years experience within the cosmetic/personal care industry customer relations.

Responsibilities

• Primary contact for all P&G customer-related inquiries.
• Create and maintain status charts inclusive of CRA Reporting, Yield Projects, Raw Material Lead Times, and Yield Costing.
• Assist Finance with Pricing Quotations.
• Create and maintain weekly Production Analysis.
• Attend required daily/monthly meetings to review upcoming production schedules.
• Use independent judgment in resolving scheduling discrepancies with planning and purchasing departments.
• Negotiate the purchase of miscellaneous production items such as corrugates, shrink sleeves and related.
• Provide support to accounting department in the resolution of invoicing discrepancies/issues with P&G.
• Obtain missing documentation, when necessary, from P&G vendors for receiving processing.
• Perform other related duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees