Sr. Manager - Client Service -Chemaid Client Service

kdc/one•Saddle Brook, NJ

About The Position

KDC is a network of best-in-class custom formulators and manufacturers of color cosmetics, skincare, haircare, bath & body, fragrance, deodorant, home, health, industrial, and auto care products. KDC delivers high-touch innovation, operational excellence, and speed to market to well-known and emerging beauty, personal, and specialty companies from coast to coast. KDC has its head office in Longueuil, Québec. In addition, KDC has 10 operating facilities located throughout North America. Altogether, the company employs nearly 4,800 talented and dedicated employees in North America. Position: Customer Service Manager Department: Planning Reporting Structure: Reports to Director, Materials Management Reporting to this position: No direct reports BASIC FUNCTION Responsible for providing Customer service to all ChemAid Laboratories, Inc. customers by utilizing excellent in-depth knowledge of industry products.

Requirements

Basic mathematical skills required.
Must communicate effectively using Basic English communication and written skills.
Time Management: the ability to organize and manage multiple priorities.
Strong customer orientation
Strong Team Player
Commitment to company values
Has basic working knowledge and understanding of commonly used concepts, practices, and procedures within the field.
Exercises independent judgment and discretion in matters of importance with relation to customer service company protocols.
High school diploma or equivalent. Minimum 5 years experience within the cosmetic/personal care industry customer relations.

Responsibilities

Primary contact for all P&G customer-related inquiries.
Create and maintain status charts inclusive of CRA Reporting, Yield Projects, Raw Material Lead Times, and Yield Costing.
Assist Finance with Pricing Quotations.
Create and maintain weekly Production Analysis.
Attend required daily/monthly meetings to review upcoming production schedules.
Use independent judgment in resolving scheduling discrepancies with planning and purchasing departments.
Negotiate the purchase of miscellaneous production items such as corrugates, shrink sleeves and related.
Provide support to accounting department in the resolution of invoicing discrepancies/issues with P&G.
Obtain missing documentation, when necessary, from P&G vendors for receiving processing.
Perform other related duties as assigned.