Sr. Client Manager

Gallagher•Dallas, TX

About The Position

At Gallagher Benefit Services, you’re a trusted partner to organizations navigating some of their most important people decisions. We help clients build better workplaces, where people feel supported, empowered, and inspired to thrive. Whether it’s shaping benefit strategies, designing wellbeing programs, or advising on workforce challenges, the work you do here creates meaningful change for businesses and the people who power them. We’re a community of bold explorers, trusted experts, and compassionate partners; working side by side to solve problems, and shape the future of work. Here, curiosity is encouraged, collaboration is second nature, and your ideas have room to grow. If you’re looking for a place where your contribution matters and where you can help build a better world of work; think of Gallagher. At Gallagher, we’re all about building strong relationships and delivering exceptional service. As a Senior Client Manager, you’ll lead the way in managing client accounts, ensuring their needs are met with care and precision. You’ll play a key role in helping businesses protect what matters most while growing your career in a supportive and inclusive environment.

Requirements

Bachelor's degree with 5+ years client service and/or claims management experience -OR- High School degree/GED with 10+ years client service and/or claims management experience.
1+ years supervisory experience.
Appropriate licensing as required.
Proficient in using technology as a tool to maximize productivity and quality.
Strong written and verbal communication skills.
Comfortably engages others in consultative discussion.
Effectively manages/balances multiple and sometimes competing priorities.
Works in a self-directed manner.
Strong communication and relationship-building skills.
A proactive approach to identifying opportunities and solving problems.
A commitment to integrity and doing what’s right for clients.
A collaborative mindset and a passion for learning and growth.

Nice To Haves

Previous insurance knowledge and experience managing client relationships.
Solid financial acumen.

Responsibilities

Take ownership of a portfolio of client accounts, ensuring they receive the best possible service.
Lead the renewal process, collaborate with clients to understand their needs, and deliver tailored solutions.
By building trust and fostering long-term relationships, you’ll help clients navigate risks and achieve their goals.
Work closely with your team to drive operational excellence and contribute to Gallagher’s success.

Benefits

Medical/dental/vision plans, which start from day one!
Life and accident insurance
401(K) and Roth options
Tax-advantaged accounts (HSA, FSA)
Educational expense reimbursement
Paid parental leave
Digital mental health services (Talkspace)
Flexible work hours (availability varies by office and job function)
Training programs
Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing
Charitable matching gift program