Sr Manager, Business Operations

PayPal • San Jose, CA

2d • Hybrid

About The Position

The Company PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy. We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers. We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards. Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade. Our beliefs are the foundation for how we conduct business every day. We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do – and they push us to ensure we take care of ourselves, each other, and our communities. Job Summary: The Operations Enablement Manager is a senior enterprise operator responsible for enabling planning, in-year governance, execution tracking, and performance management. The role connects strategy to outcomes by running operating mechanisms that ensure leaders have timely, decision-relevant information and clear accountability. The role brings structure to ambiguity, integrates inputs across Strategy, Finance, Planning, and Business Units, and ensures processes are adopted and improved over time. Success requires strong operational acumen and strategic judgment, the ability to operate autonomously, and skill translating complex inputs into actionable insights, with a focus on tooling, AI-enabled workflows, and data-driven storytelling

Requirements

• 8+ years relevant experience and a Bachelor’s degree OR Any equivalent combination of education and experience.
• 5+ years of experience in operations, business operations, finance, analytics, enablement, or change management roles in large, matrixed organizations.
• Demonstrated ability to operate end-to-end across planning, in-year governance, execution tracking, and reporting.
• Strong analytical and synthesis skills, with experience translating data into insights and recommendations for leadership decision-making.
• Proven ability to bring structure to ambiguity and design scalable operating processes.
• Strong executive presence and communication skills; comfortable presenting insights and recommendations to senior leaders.
• Advanced PowerPoint skills; experience working with dashboards and performance metrics.

Nice To Haves

• Hands-on experience using AI tools to improve workflows, reporting, or insight generation.
• Background in finance, analytics, or data strongly preferred; experience with BI tools (Tableau, Power BI) is a plus.
• Experience with planning, reporting, or workflow tooling is a plus.

Responsibilities

• Lead complex projects of diverse scope to optimize operational processes.
• Participate in complex problem resolution and determine methods and procedures for new assignments.
• Drive global process improvements within the organization.
• Provide oversight and support for planning and management of financial, budget, and headcount targets.
• Act as a liaison between business leadership, staff, and other key partners.
• Influence the quality, efficiency, and effectiveness of business processes.
• Utilize internal and external data to provide actionable insights for business growth.
• Evolve the enterprise operating cadence across planning, in-year governance, performance reviews, and executive forums.
• Integrate planning, financial, and operational inputs into a coherent governance model that supports decision-making, execution tracking, and accountability.
• Define clear expectations for inputs, outputs, timing, and ownership across planning and governance processes.
• Ensure follow-through on strategic and operational decisions by enabling structured tracking, reviews, and escalation mechanisms.
• Support annual and multi-year planning while also enabling ongoing, in-year performance management against strategic priorities and targets.
• Help leaders understand progress against commitments by improving how execution is tracked, reviewed, and discussed in governance forums.
• Partner with finance, business partners, tech and key functional partners to identify gaps between plans and outcomes and surface insights that inform corrective actions or strategic adjustments.
• Improve enterprise reporting by ensuring the organization is focused on the most decision-relevant metrics, presented at the right level of detail and cadence.
• Identify where existing reporting falls short (too late, too detailed, or misaligned to decisions) and design improvements.
• Develop concise, executive-ready narratives that connect performance data to strategic choices and recommended actions.
• Translate evolving strategies and operating models into structured, repeatable processes that support planning, governance, and execution.
• Identify and implement tooling improvements that streamline workflows, reduce manual effort, and improve transparency across planning and reporting.
• Apply an AI-first lens to reporting, documentation, and workflow management --leveraging automation and copilots to accelerate insight generation and reduce cycle time.
• Contribute to the evolution of the enterprise tooling ecosystem supporting integrated planning and performance management.
• Develop and maintain playbooks, SOPs, and guidance materials that clarify how planning, governance, and performance management operate.
• Create enablement materials and training to support adoption of new processes, tools, or reporting approaches.
• Partner with Communications and Chief of Staff teams to reinforce priorities, align messaging, and support leadership communications.
• Lead change management for new or enhanced planning, governance, reporting, and execution processes.
• Act as a trusted partner to Business Units and functional teams, incorporating feedback to improve usability and effectiveness.
• Promote a culture of operational rigor, transparency, and accountability through consistent processes and clear performance discussions.

Benefits

• This role is also eligible for a range of benefits which may include, medical, dental, vision, life and disability insurance, parental and family leave, 401(k) savings plan, paid time off, and other benefits.
• At PayPal, we’re committed to building an equitable and inclusive global economy. And we can’t do this without our most important asset—you. That’s why we offer benefits to help you thrive in every stage of life. We champion your financial, physical, and mental health by offering valuable benefits and resources to help you care for the whole you.
• We have great benefits including a flexible work environment, employee shares options, health and life insurance and more.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level