Sr Manager, Business Operations

PayPal • San Jose, CA

1d • Hybrid

About The Position

The Senior Business Operations Manager is a high-impact, technically-oriented operator embedded within the Global Solutions Engineering (GSE) Business Operations team. This individual is a force multiplier for senior engineering leaders — enabling them to execute with precision, plan with clarity, and walk into every executive room fully prepared. This role sits at the intersection of strategy, analysis, and execution. The ideal candidate is technically credible enough to engage meaningfully with engineering teams, analytically sharp enough to turn complex data into compelling executive narratives, and operationally rigorous enough to own the planning and review rhythms that keep a large engineering organization moving. You tell stories through data. You use AI as a genuine productivity multiplier. You operate one step ahead of what leadership needs — and you surface problems with a recommendation already in hand.

Requirements

• 8+ years relevant experience and a Bachelor’s degree OR Any equivalent combination of education and experience.
• 8+ years in business operations, chief of staff, strategy, or a closely related field — with at least 3+ years supporting VP-level or above engineering or product leadership
• Demonstrated ability to own a recurring executive review or planning process end-to-end: coordinating inputs across multiple organizations, enforcing a quality bar, and delivering under deadline pressure
• Experience with engineering capacity planning and resource tracking — comfortable working with project and capacity data across large, matrixed engineering organizations
• Technically credible: able to engage meaningfully with engineering teams, follow SDLC-based planning conversations, interpret engineering throughput metrics, and track technical program execution without needing everything translated
• Strong data fluency: pulls from multiple sources, identifies trends, and builds visualizations that make complex operational data clear and actionable for executive audiences
• Expert-level presentation and slide craft (Google Slides, PowerPoint): able to build compelling exec-facing decks from rough inputs with a strong 'so what'
• Active and demonstrated user of AI tooling — able to show how AI compresses your workflow and produces better outputs in less time
• Exceptional written communication: equally confident writing a crisp one-pager, a leadership digest, or a long-form executive narrative
• Proven track record driving complex, multi-stakeholder workstreams across interdependent engineering and product organizations
• High EQ, proactive by default, low ego — you succeed when the leaders and org you support succeed
• Experience building and managing SharePoint sites, including designing pages, organizing content architecture, and maintaining team spaces to support cross-functional collaboration

Nice To Haves

• Existing familiarity with PayPal's engineering organization and established cross-functional relationships across product and engineering teams are a significant advantage and strongly preferred
• Familiarity with payments, fintech, or platform/infrastructure products — or equivalent experience in a technically complex product domain
• Experience with single-threaded ownership models, ring-fenced capacity frameworks, or similar strategic resourcing operating models
• Background in engineering, computer science, product management, or technical program management
• Experience with agile/SAFe planning, OKR-driven organizations, and JIRA-based dependency and program management
• Advanced degree or equivalent demonstrated experience driving strategy and operations in a technical organization

Responsibilities

• Lead complex projects of diverse scope to optimize operational processes.
• Participate in complex problem resolution and determine methods and procedures for new assignments.
• Drive global process improvements within the organization.
• Provide oversight and support for planning and management of financial, budget, and headcount targets.
• Act as a liaison between business leadership, staff, and other key partners.
• Influence the quality, efficiency, and effectiveness of business processes.
• Utilize internal and external data to provide actionable insights for business growth.

Benefits

• At PayPal, we’re committed to building an equitable and inclusive global economy. And we can’t do this without our most important asset-you. That’s why we offer comprehensive, choice-based programs, to support all aspects of personal wellbeing—physical, emotional, and financial—delivering meaningful value where it matters most.
• We strive to create a flexible, balanced work culture with a holistic approach to benefits, including generous paid time off, healthcare coverage for you and your family, and resources to create financial security and support your mental health.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees