Business Operations Manager/Sr Manager

Whatnot • Los Angeles, CA

1d

About The Position

The Business Operations Manager / Senior Manager plays a significant role in building the functions to unlock growth and help the Company scale. Working directly with Whatnot's leadership team, this role will work cross-functionally to lead large, critical initiatives and solve complicated, unstructured problems.

This role is a terrific introduction to Whatnot, and allows impactful individuals to learn about the business while contributing to a variety of high-impact, critical initiatives.

Take Whatnot global: Our team helped launch Whatnot across the United Kingdom, France, Germany, and Canada, and is now focused on helping these markets scale — partnering with Product and Engineering to ensure international needs are built into scalable, global solutions, conducting primary research to identify high-impact opportunities across product, pricing, and incentives, and owning the key metrics that define success in each market including buyer and seller funnels, growth, marketing investments, and margin dynamics

Scale our marketing engine: As Whatnot dramatically scales its investment in marketing, bring business-side rigor to how capital is deployed, measured, and prioritized — deep-diving into complex channel decisions, building nascent capabilities, and ensuring the org and hiring roadmap keeps pace with our ambitions

Build a great business: Partner with StratFin and Data to ensure we are building a healthy, durable business — leading analyses across our key margin levers and growth investments, informing pricing decisions, and translating findings into concrete recommendations and actions for leadership

Help Whatnot run better: Build tooling to serve as a single source of truth for tracking progress against aggressive goals, highlighting key metrics, resource allocation, and blockers — helping teams stay lean and iterate faster

Deliver for our users: Be among the first to pressure-test new products and capabilities Whatnot is building, partnering with Product, Engineering, and Operations to translate what we learn into initiatives that improve the buyer and seller experience — and owning resolution of high-impact issues end-to-end when things go wrong

Requirements

• Bachelor's degree in Business, Economics, or related field
• 5-6+ years experience in consulting, investment banking/private equity, or a fast-growing startup
• Able to move remarkably fast with little structure, guidance
• Curious to learn about different parts of the business and how to pull certain levers to grow faster
• Ability to operate independently and go deep on ambiguous projects
• Demonstrated ability to work and influence cross-functionally. You are proactive, great at communicating with different audiences and can bring stakeholders on-board. You seek out and have a track record for driving change and impact in a fluid, unstructured working environment
• Fluency in using AI tools to enhance problem-solving, analysis, and execution across a wide range of business challenges

Nice To Haves

• Experience working on a marketplace or a two-sided platform
• Experience or passion for buying and selling in online marketplace communities
• Proficiency with SQL & dashboards

Responsibilities

• Take Whatnot global: Our team helped launch Whatnot across the United Kingdom, France, Germany, and Canada, and is now focused on helping these markets scale — partnering with Product and Engineering to ensure international needs are built into scalable, global solutions, conducting primary research to identify high-impact opportunities across product, pricing, and incentives, and owning the key metrics that define success in each market including buyer and seller funnels, growth, marketing investments, and margin dynamics
• Scale our marketing engine: As Whatnot dramatically scales its investment in marketing, bring business-side rigor to how capital is deployed, measured, and prioritized — deep-diving into complex channel decisions, building nascent capabilities, and ensuring the org and hiring roadmap keeps pace with our ambitions
• Build a great business: Partner with StratFin and Data to ensure we are building a healthy, durable business — leading analyses across our key margin levers and growth investments, informing pricing decisions, and translating findings into concrete recommendations and actions for leadership
• Help Whatnot run better: Build tooling to serve as a single source of truth for tracking progress against aggressive goals, highlighting key metrics, resource allocation, and blockers — helping teams stay lean and iterate faster
• Deliver for our users: Be among the first to pressure-test new products and capabilities Whatnot is building, partnering with Product, Engineering, and Operations to translate what we learn into initiatives that improve the buyer and seller experience — and owning resolution of high-impact issues end-to-end when things go wrong

Benefits

• Flexible Time off Policy and Company-wide Holidays (including a summer and winter break)
• Health Insurance options including Medical, Dental, and Vision
• Work From Home Support
• Home office setup allowance
• Monthly allowance for cell phone and internet
• Care benefits
• Monthly allowance on wellness
• Annual allowance towards childcare
• Lifetime benefit for family planning, such as adoption or fertility expenses
• Retirement: 401k offering for Traditional and Roth accounts in the US (employer match up to 4% of base salary) and pension plans internationally
• Monthly allowance to dogfood the app
• Parental Leave
• 16 weeks of paid parental leave + one month gradual return to work company leave allowances run concurrently with country leave requirements which take precedence

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level