Job Profile Summary: The Sr. Manager, Benefits supports the development and execution of benefits and recognition strategies across the U.S., Canada, and Puerto Rico, including health and welfare, retirement, wellness, and leave of absence programs. This role ensures programs are competitive, compliant, and aligned with team member well-being and organizational goals. The senior manager oversees daily operations, vendor relationships, and compliance activities, while partnering with internal stakeholders to ensure seamless program delivery. The role also manages open enrollment, analyzes program performance, supports benefits communications, and leads a high-performing team focused on delivering an excellent team member experience and continuous improvement in operational efficiency. Job Description: Lead the design, administration, and continuous improvement of U.S., Canada, and Puerto Rico benefits programs, including health and welfare, retirement, wellness, recognition, leave of absence, and ancillary benefits. Influence and implement benefits and recognition strategies that align with organizational objectives, support team member well-being, and ensure competitiveness in the marketplace. Oversee benefits operations of fully insured and self-funded plans, ensuring accurate and timely processing of enrollments, claims, leave administration, vendor integrations, and benefits invoicing. Serve as a subject matter expert on benefits compliance, monitoring and ensuring adherence to applicable laws, such as ERISA, ACA, HIPAA, and local regulations. Partner with internal stakeholders, including HR Business Partners, Payroll, Finance, and Legal, to resolve benefits issues and ensure cohesive program administration. Manage relationships with external vendors, brokers, and consultants to ensure high service levels and cost-effective program delivery. Lead the annual benefits renewal and open enrollment process, including plan design, communications, system testing, and implementation of changes. Analyze benefits program utilization, costs, and trends, providing data-driven recommendations to optimize offerings and control expenses. Oversee the development of clear and effective team member communications related to benefits and recognition programs, policies, and processes that drive engagement. Provide leadership and guidance to a high performing benefits team, ensuring effective team performance, professional development, and continuous process improvement. Oversee the administration of multiple retirement plans, such as 401(k), SERP, Pension, RRSP, and TFSA, ensuring compliance, accuracy, and efficiency. Support benefits-related audit activities, government filings, and reporting, including Form 5500, ACA reporting, and nondiscrimination testing. Champion a culture of health and wellbeing while driving innovative initiatives to enhance the team member experience, drive retention, improve benefits administration efficiency, and support workforce health and financial security.
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Job Type
Full-time
Career Level
Manager