Sr. Manager, Area Customer Operations

The Coca-Cola Company • Orlando, FL

22h • Onsite

About The Position

The Senior Manager, Area Customer Operations provides operational leadership and management for Foodservice customers and clients. This role is responsible for the execution of customer-specific volume and profit-generating strategic initiatives that include equipment and/or service components. Key duties involve the creation and management of annual Service and capital budgets for assigned foodservice account teams, encompassing planning, rolling estimates, and course corrections. The manager will collaborate with Local Finance and the Foodservice Sales Team on planning, rolling estimates, forecasting, new products & platforms, program execution, and customer value creation. This customer-facing position is based in either Atlanta or Central Florida, supporting the Florida client base, and requires comfort communicating with stakeholders ranging from CEOs to Service Technicians. The role also includes project management, leading operational elements of customer annual business plans, managing customer rolling estimates for service and capital expense, direct participation in customer selling efforts of operational products & services, customer stewardship, and providing operational Subject Matter Expertise to internal client groups.

Requirements

• 2-4 years customer management experience or customer operational management experience
• 2-4 years of general Operations experience
• 2-4 years of Project Management experience
• 2-4 years of experience in contract negotiations and financial modeling
• Ability to Influence and drive customer solutions (Sales experience required)
• Currently authorized to work in the United States on a full-time basis and must not require The Coca-Cola Company's sponsorship to continue to work legally in the United States.

Nice To Haves

• BA or BS degree preferred

Responsibilities

• Provide operational leadership and management of Foodservice customers and clients.
• Execute customer specific volume and profit generating strategic initiatives with equipment and/or service components.
• Create and manage the annual Service and capital budgets for assigned foodservice account teams, including Planning, Rolling Estimates & course corrections.
• Collaborate with Local Finance and Foodservice Sales Team on planning & rolling estimates, forecasting, new products & platforms, program execution, and customer value creation.
• Create, lead and execute customer strategic initiatives (Project management).
• Lead the operational elements of customer annual business plans (Financial Management).
• Manage customer rolling estimates for service and capital expense.
• Directly participate in customer selling efforts of operational products & services and customer stewardship.
• Provide operational Subject Matter Expertise to internal client groups.

Benefits

• A full range of medical, financial, and/or other benefits, dependent on the position
• Support for professional development by building capabilities, developing new skills, and leaning into new experiences

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees