Sr. Manager, Area Customer Operations

The Coca-Cola Company•Atlanta, GA

22h•Hybrid

About The Position

The Senior Manager, Area Customer Operations is responsible for providing operational leadership and management of Foodservice customers and clients, execution of customer specific volume and profit generating strategic initiatives with equipment and/or service components, creation and management of the annual Service and capital budgets for assigned foodservice account teams. This includes Planning, Rolling Estimates & course corrections and collaborate with Local Finance and Foodservice Sales Team on planning & rolling estimates, forecasting, new products & platforms, and program execution, and customer value creation. This is a customer facing role and the ideal candidate would feel comfortable communicating at both the CEO and Service Technician Level. The Coca-Cola Company is a global community of passionate employees who are refreshing the world and making a difference every day. Innovation has been at the heart of our story since 1886. It goes beyond new flavors and brands. We believe a diverse, equitable and inclusive workplace makes us a stronger and more innovative company. This includes supporting the financial and personal well-being of our employees. We empower each and every one of our employees across the globe to prioritize their career development by building capabilities, developing new skills, and leaning into new experiences. We provide support and clarity on defining your own career so you can thrive.

Requirements

Required to be US Atlanta AOC based 3-5 days a week in the office.
2-4 years customer management experience or customer operational management experience
2-4 years of general Operations experience
2-4 years of Project Management experience
2-4 years of experience in contract negotiations and financial modeling
Ability to Influence and drive customer solutions (Sales experience required)

Nice To Haves

BA or BS degree preferred

Responsibilities

Create, lead and execute customer strategic initiatives.
Lead the operational elements of customer annual business plans.
Manage customer rolling estimates for service and capital expense.
Direct participation in customer selling efforts of operational products & services and customer stewardship.
Provide operational Subject Matter Expertise to internal client groups.

Benefits

Our portfolio represents over 250 products with some of the most popular brands in the world, including Coca-Cola, Simply, fairlife & Topo Chico
We work with a diversified group of customers which range from retail & grocery store outlets, theme parks, movie theatres, restaurants and many more each day
A full range of medical, financial, and/or other benefits, dependent on the position, is offered.
Annual Incentive Reference Value Percentage: 15
Annual Incentive reference value is a market-based competitive value for your role. It falls in the middle of the range for your role, indicating performance at target.
Nurture an inclusive culture that is grounded in our company purpose, to refresh the world and make a difference.
Act with a growth mindset, take an expansive approach to what’s possible and believe in continuous learning to improve our business and ourselves.
Focus on four key behaviors – curious, empowered, inclusive and agile – and value how we work as much as what we achieve.
A diverse, equitable and inclusive workplace makes us a stronger and more innovative company.
Supporting the financial and personal well-being of our employees.
Empower each and every one of our employees across the globe to prioritize their career development by building capabilities, developing new skills, and leaning into new experiences.