Sr. Manager, Area Customer Operations

The Coca-Cola Company•Atlanta, GA

22h•Hybrid

About The Position

The Senior Manager, Area Customer Operations is responsible for providing operational leadership and management of Foodservice customers and clients, execution of customer specific volume and profit generating strategic initiatives with equipment and/or service components, creation and management of the annual Service and capital budgets for assigned foodservice account teams. This includes Planning, Rolling Estimates & course corrections and collaboration with Local Finance and Foodservice Sales Team on planning & rolling estimates, forecasting, new products & platforms, and program execution, and customer value creation. This is a customer facing role and the ideal candidate would feel comfortable communicating at both the CEO and Service Technician Level. The role involves project management, leading and executing customer strategic initiatives, and financial management of the operational elements of customer annual business plans, including managing customer rolling estimates for service and capital expense. It also includes direct participation in customer selling efforts of operational products & services and customer stewardship, and providing operational Subject Matter Expertise to internal client groups.

Requirements

Required to be US Atlanta AOC based 3-5 days a week in the office
2-4 years customer management experience or customer operational management experience
2-4 years of general Operations experience
2-4 years of Project Management experience
2-4 years of experience in contract negotiations and financial modeling
Ability to Influence and drive customer solutions (Sales experience required)
Currently authorized to work in the United States on a full-time basis and must not require The Coca-Cola Company's sponsorship to continue to work legally in the United States

Nice To Haves

BA or BS degree

Responsibilities

Providing operational leadership and management of Foodservice customers and clients
Execution of customer specific volume and profit generating strategic initiatives with equipment and/or service components
Creation and management of the annual Service and capital budgets for assigned foodservice account teams (This includes Planning, Rolling Estimates & course corrections)
Collaborate with Local Finance and Foodservice Sales Team on planning & rolling estimates, forecasting, new products & platforms, and program execution, and customer value creation
Create, lead and execute customer strategic initiatives (Project management)
Lead the operational elements of customer annual business plans (Financial Management)
Manage customer rolling estimates for service and capital expense
Direct participation in customer selling efforts of operational products & services and customer stewardship
Provide operational Subject Matter Expertise to internal client groups

Benefits

Iconic & Innovative Brands: Our portfolio represents over 250 products with some of the most popular brands in the world, including Coca-Cola, Simply, fairlife & Topo Chico
Expansive & Diverse Customers: We work with a diversified group of customers which range from retail & grocery store outlets, theme parks, movie theatres, restaurants and many more each day
A full range of medical, financial, and/or other benefits, dependent on the position, is offered
Annual Incentive Reference Value Percentage: 15
Nurture an inclusive culture that is grounded in our company purpose, to refresh the world and make a difference
Growth mindset, take an expansive approach to what’s possible and believe in continuous learning to improve our business and ourselves
Focus on four key behaviors – curious, empowered, inclusive and agile – and value how we work as much as what we achieve
Support the financial and personal well-being of our employees
Empower each and every one of our employees across the globe to prioritize their career development by building capabilities, developing new skills, and leaning into new experiences

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