Sr Manager, Agentic Commerce & Developer Communications

PayPal•San Jose, CA

1d•Hybrid

About The Position

PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy. We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers. We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards. Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade. Our beliefs are the foundation for how we conduct business every day. We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do – and they push us to ensure we take care of ourselves, each other, and our communities. Job Summary: Communications Business Partner for PayPal’s Merchant team, leading developer-focused business-to-business PR and promoting PayPal’s Agentic Commerce vision with the developer community. Job Description: Essential Responsibilities: Lead complex communication projects and campaigns, ensuring alignment with business objectives. Develop and execute advanced communication strategies to enhance brand visibility and reputation. Collaborate with senior leadership to identify communication opportunities and challenges. Implement best practices for communication management and reporting. Ensure compliance with relevant regulations and standards in all communication efforts. Provide mentorship and technical guidance to the communications team. Expected Qualifications: 8+ years relevant experience and a Bachelor’s degree OR Any equivalent combination of education and experience. Additional Responsibilities & Preferred Qualifications: We are seeking a dynamic and strategic Senior Manager of Merchant Communications to support communications regarding PayPal’s approach and awareness with around agentic commerce, including engagement with the developer community. In this role, you will partner closely with stakeholders focused on our agentic strategy, including external partners and developers. To drive impact and champion our Agentic approach with merchants, consumers, developers, investors and employees, you will identify impactful ways to communicate PayPal’s strategic vision how merchants can benefit from agentic commerce. This includes crafting narratives that resonate with merchants and developers and result in heightened engagement and visibility with their community. The ideal candidate will possess a unique blend of external communication skills, business acumen, and a deep understanding of and how to translate complex financial and technical concepts into compelling narratives. The desired candidate fosters collaboration in everything they do and serves as a convener of various stakeholders and teams together to achieve a common goal. Previous experience working with technology innovators, including AI companies engaged with the developer community is highly desirable. Job Description As part of the Corporate Affairs organization, PayPal’s Merchant Communications team is responsible for sharing the company’s Merchant story and business performance to key stakeholders — including employees, customers, media, industry influencers, developers and investors. We work cross-functionally with teams such as Employee Communications, Finance, Government Relations, and Legal to build programs that support our mission, communicate our strategy, and strengthen PayPal’s reputation with merchants. We are seeking a dynamic and strategic Senior Manager of Merchant communications to support our Agentic Commerce strategy and lead Developer Communications to increase awareness and sustain relationships with key audiences. A key strategic priority this role will support will be to pioneer the firm’s Agentic Commerce strategy. In this role, you will collaborate closely with the Merchant and Technology Communications teams to elevate PayPal’s visibility among developers, key partners, merchants and other target audiences that help drive awareness, consideration and business impact through thoughtful storytelling. This role will report to the Sr. Director, Head of Merchant Communications within the Corporate Affairs team.

Requirements

8+ years relevant experience and a Bachelor’s degree OR Any equivalent combination of education and experience.
7+ years of experience in developer/AI, technology, and B2B/merchant communications
Exceptional written and verbal communication skills, with ability to convey complex financial concepts to various audiences
Experience working with executives and in collaborative environments
Demonstrated history of serving as a convener and bringing together stakeholders across teams to achieve a common goal

Nice To Haves

Previous experience engaging with and driving communications to the developer community is preferred
Track record of supporting successful thought leadership and external storytelling campaigns
Familiarity with current communications trends and a passion for businesses through innovative approaches
Previous experience working with technology innovators, including AI companies engaged with the developer community is highly desirable.

Responsibilities

Lead external communication strategies that showcase the company's developer strategy to media, developers, merchants, industry influencers, and the broader public
Coordinate thought leadership initiatives to promote PayPal’s tools, innovation, and talent by positioning PayPal within key trends tied to Agentic Commerce, industry insights, and market dynamics
Lead engagement with Developer Relations team to identify key events, speaking opportunities and launches targeting developers.
Collaborate with subject matter experts to create compelling thought leadership content, including articles, blog posts, and sponsored content
Cultivate brand advocates within the organization and empower them to share PayPal’s innovation story through various channels
Work closely with external agencies and partners to scale storytelling efforts, manage deliverables, and ensure message consistency across channels
Collaborate with the larger team to establish measurement frameworks to evaluate the impact of external communications and optimize future initiatives based on performance data and industry benchmarks
Monitor and help the team address potential issues that arise
Support the development and execution of internal communication strategies that keep employees informed, engaged, and aligned with the organization's vision and business priorities
Coordinate and optimize internal platforms and communication channels to ensure transparency, foster collaboration, and drive effective information flow about our developer engagements throughout the organization.

Benefits

PayPal is committed to fair and equitable compensation practices.
Actual Compensation is based on various factors including but not limited to work location, and relevant skills and experience.
The total compensation for this practice may include an annual performance bonus (or other incentive compensation, as applicable), equity, and medical, dental, vision, and other benefits.
For more information, visit https://www.paypalbenefits.com.
For the majority of employees, PayPal's balanced hybrid work model offers 3 days in the office for effective in-person collaboration and 2 days at your choice of either the PayPal office or your home workspace, ensuring that you equally have the benefits and conveniences of both locations.
At PayPal, we’re committed to building an equitable and inclusive global economy.
And we can’t do this without our most important asset—you.
That’s why we offer benefits to help you thrive in every stage of life.
We champion your financial, physical, and mental health by offering valuable benefits and resources to help you care for the whole you.
We have great benefits including a flexible work environment, employee shares options, health and life insurance and more.
To learn more about our benefits please visit https://www.paypalbenefits.com.