Sr. Lifecycle Support Specialist (Hybrid)
About The Position
The Lifecycle Senior Technical Support Specialist will join a dynamic team of technology professionals providing purchasing, imaging, inventory and lifecycle to classroom, lab, operational, and research areas across the university. This role serves as an information technology liaison, directly supporting faculty, staff, and students, in service of all academic and strategic objectives for Vanderbilt University. This role also serves as an escalation point for Lifecycle Technical Support Specialist to assist with problem resolution, configuration applications, and general asset management issues. The ideal candidate will be a self-starter, excellent communicator and a natural problem solver who can work both independently and in groups. This position is on-site three to five days per week. Vanderbilt University Information Technology is a human-centric organization that advances our university by delivering innovative solutions and frictionless experiences through collaboration.
Requirements
- 4+ years in end-point support is necessary.
- Experience administering users, computers, and groups in a Microsoft Active Directory domain environment is necessary.
- Proficient in Microsoft Office suite, particularly Excel for data management and reporting
- Experience with system image and application management through MDM solutions, such as SCCM, Intune, JAMF, etc., is necessary.
- The ability to clearly articulate technical concepts to end-users with various levels of technical proficiency is necessary.
- Knowledge of IT hardware and software products, common issues and troubleshooting strategies is necessary.
- Demonstrated commitment to VUIT's Guiding Principles is necessary.
- A bachelor's degree from an accredited institution of higher learning is necessary.
- Must have and maintain a valid driver's license and a satisfactory driving record. Vanderbilt University engages a third party to provide up-to-date notifications regarding negative changes to motor vehicle records.
Responsibilities
- Providing lifecycle support for endpoint computing:
- Engaging with customers:
- Using proactive strategies and solutions to reduce or prevent problems:
- Performing administrative duties:
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Industry
Educational Services
Number of Employees
1,001-5,000 employees
