Sr. Learning Solutions Manager

Truist Bank • Charlotte, NC

23h

About The Position

The Sr Learning Solutions Manager leads the strategic development, execution, and continuous improvement of enterprise learning programs built and maintained by the centralized learning design and content teams and strategic oversight of the Learning Practitioners Network. This role ensures all solutions are innovative, effective, and aligned with organizational priorities, fostering a collaborative and resilient learning community across the Learning Practitioners Network. The manager partners with business leaders and subject matter experts to deliver impactful learning experiences that drive business outcomes and employee growth.

Requirements

• 12+ years of leadership experience supporting instructional design, learning experience, curriculum, or similar teams (experience leading individual contributors is sufficient).
• Expertise in adult learning principles and instructional design practices. Ability to coach and develop managers and individual contributors.
• Experience managing complex projects and multiple priorities.
• Strong communication (verbal and written), interpersonal, problem-solving, and collaboration skills.
• Familiarity with current learning design and development tools, accessibility standards, and governance practices (hands-on tool use not required).
• Demonstrated ability to lead through change and foster team resilience.
• Ability to give and receive both positive and constructive feedback effectively.
• Ability to adapt and respond positively in a dynamic and changing environment.

Nice To Haves

• Experience supporting practitioner or community engagement networks (e.g., business-embedded L&D supporters).
• Background in maintaining learning content or similar workflows. Knowledge of metadata, documentation, quality, and version control practices.
• Bachelor’s degree or industry certification in a related field, or equivalent experience.
• Experience with digital learning ecosystems, analytics, or emerging technologies. Demonstrated success in leading enterprise-wide L&D initiatives.

Responsibilities

• Leadership & Team Development: Lead and mentor teams in designing and maintaining learning programs; coach team leaders to resolve risks and support professional growth.
• Strategic Alignment: Set priorities and allocate resources to ensure learning initiatives meet business needs and timelines.
• Stakeholder Engagement: Collaborate with business leaders, SMEs, and delivery teams to co-create impactful learning experiences.
• Quality & Governance: Uphold instructional quality, accessibility, and brand standards; oversee governance and compliance.
• Continuous Improvement: Leverage data and feedback to refine processes, templates, and operational practices; drive change management and resilience.

Benefits

• Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan to teammates.
• Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays.
• Depending on the position and division, this job may also be eligible for Truist’s defined benefit pension plan, restricted stock units, and/or a deferred compensation plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level