Sr. Learning Experience Manager

TaskUs•Atlanta, GA

About The Position

About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech. The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States. It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment’s notice, and mastering consistency in an ever-changing world. What We Offer: At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First. So what does a Site Senior Learning Experience Manager really do? Think of yourself as someone responsible for the day-to-day training programs and initiatives across all sites, so not just anyone is qualified for this role. We make sure we get the best of the best, after all, we are a ridiculously good company so we make sure our employees are top notch. Now we need your full concentration because it’s time to imagine what it’s like being a Senior Learning Experience Manager. Imagine yourself going to work with one thing on your mind: that you will select, train, and provide work guidance for Training Managers and Supervisors. As you tackle your new tasks for the day, you know that it will lead to one thing: that you will handle the Product Training branch of the Learning and Development Team. The Leader will represent Learning Experience for the Site in all site initiatives. As a Site Senior Learning Experience Manager, you manage the initiation, development, and implementation of the TaskUs training department's site wide initiatives and drive campaign specific training department's site wide initiatives and drive campaign specific training programs for Team Leaders and Teammates. You will be the "Training Master" that works in tandem with Operations to create and maintain any necessary materials related to maximizing campaign task mastery and personal development. You will pioneer all campaign specific training needs and programs in the organization. You will create and execute TL and TM development training which includes; detailed curriculum, training, and evaluation. You will provide campaign specific training that is sufficiently technical but engaging. You will act as the in house expert, maintain all relevant training materials and documents for all levels for trainees; from new teammates to tenured team leaders. You will ensure that all training provided is aligned with the specific campaign and TaskUs' broader business objectives. You will proactively explore the specific needs of every department and campaign to develop training materials as needed. You will propose and publish a year long training calendar with specific quarterly objectives. You will plan total Training policies, programs, new testing tools, methods and systems to ensure products and services meet quality standards.

Requirements

At least 5 year(s) of working experience as a Sr. Manager or Manager in a call center specializing in Product Training.
Ability to support multiple teams across multiple programs within your site.
Highly creative and dynamic.
Highly motivated with the commitment to oversee projects to completion and ability to adapt and level any training materials to given audience.
Strong background in product training is a MUST.
Excellent in presenting, communicating, and have great interpersonal skills.
Knowledge in Google and MS Office applications is a need.

Responsibilities

Select, train, and provide work guidance for Training Managers and Supervisors.
Handle the Product Training branch of the Learning and Development Team.
Represent Learning Experience for the Site in all site initiatives.
Manage the initiation, development, and implementation of the TaskUs training department's site wide initiatives and drive campaign specific training department's site wide initiatives and drive campaign specific training programs for Team Leaders and Teammates.
Work in tandem with Operations to create and maintain any necessary materials related to maximizing campaign task mastery and personal development.
Pioneer all campaign specific training needs and programs in the organization.
Create and execute TL and TM development training which includes; detailed curriculum, training, and evaluation.
Provide campaign specific training that is sufficiently technical but engaging.
Act as the in house expert, maintain all relevant training materials and documents for all levels for trainees; from new teammates to tenured team leaders.
Ensure that all training provided is aligned with the specific campaign and TaskUs' broader business objectives.
Proactively explore the specific needs of every department and campaign to develop training materials as needed.
Propose and publish a year long training calendar with specific quarterly objectives.
Plan total Training policies, programs, new testing tools, methods and systems to ensure products and services meet quality standards.