Learning Experience Manager

CAVA•Plano, TX

3d•Hybrid

About The Position

At CAVA we make it deliciously simple to eat well and feel good every day. We are guided by a Mediterranean heritage that’s been perfecting how to eat and live for four thousand years. We prioritize authenticity, curiosity and the pursuit of excellence in everything we do. We are working towards something big, together. We foster a culture built on five core values: Generosity First, Always: We lead with kindness. Our best work happens when we act in service of others. Constant Curiosity: We are eager to learn, grow, and explore beyond the obvious. Act with Agility: We welcome change; it’s the only constant. We embrace, adjust, adapt. Passion for Positivity: We greet each day with warmth and possibility. Collective Ambition: We have high aspirations that are achieved when we work together with a shared purpose. Learning Experience Manager (this hybrid role can be based in: Washington DC, Plano TX, or NYC) We’re looking for a high-ownership, creative, and operationally savvy Learning Experience Manager who can lead both the creation and execution of scalable training programs for our restaurant teams. This role sits at the intersection of instructional design, visual storytelling, and operational execution. The Learning Experience Manager is responsible for translating business needs into clear learning solutions, managing a small team of instructional designs, and ensuring learning content is delivered on time, on brand, and ready for the field. Success in this role requires strong project leadership, design capability, and operational judgeent. You will manage intake, prioritize initiatives, delegate work across the team, and personally produce high-quality learning experience is a fast moving environment. This is a hands-on leadership role that blends strategic thinking with execution. This job description is not intended to be a comprehensive list of all the duties and responsibilities of the position and such duties and responsibilities may change without notice.

Requirements

5+ years of experience in Learning & Development, instructional design, or training program management
Proven experience leading learning projects from intake through launch
Experience managing or mentoring instructional designers or learning specialists
Strong portfolio demonstrating instructional design, curriculum development, and visual learning design
Experience producing SCORM-compliant eLearning modules
Hands-on experience administering an LMS platform
Proficiency with authoring and design tools such as Articulate (Storyline and Rise), Adobe Creative Suite, Camtasia, or similar tools
Strong project management skills with the ability to prioritize, delegate, and manage multiple initiatives simultaneously
Ability to translate business needs into clear, actionable learning solutions
Strong written communication skills including scriptwriting, curriculum writing, and learning content development

Nice To Haves

Experience working in fast-paced, high-growth environments
Hospitality or restaurant operations training experience preferred

Responsibilities

Design and develop scalable learning programs for restaurant leaders and hourly team members
Produce high-quality training content including eLearning modules, facilitator guides, job aids, and leadership curriculum
Create visually compelling learning assets that reflect CAVA’s brand standards and support real operational use
Translate operational processes into clear, field-ready training materials
Write scripts, storyboards, and learning narratives for digital and instructor-led training
Own the L+D intake process and translate requests into scoped learning projects
Prioritize initiatives for team based on business impact, timelines, and field readiness
Build and manage project plans, milestones, and deliverables for learning initiatives
Ensure learning projects move from concept to launch efficiently and on schedule
Proactively identify risks, adjust timelines, and communicate project status to stakeholders
Oversee LMS administration including course structure, content uploads, reporting, and user experience
Partner with internal stakeholders to ensure learning content is accessible, trackable, and scalable
Manage vendor relationships and learning technology tools
Maintain LMS content governance and ensure learning materials remain current and effective
Lead and mentor a small team of instructional designers and learning specialists
Delegate work appropriately while maintaining ownership of overall project delivery
Establish quality standards for learning content, ensuring materials are accurate, brand-aligned, and ready for deployment
Review and refine team deliverables before launch to ensure clarity, accuracy, and instructional effectiveness
Build feedback loops to continuously improve learning experiences
Partner with Operations, People + Culture, Culinary, Field Training, and other teams to identify learning needs and develop solutions
Translate complex operational processes into practical training programs
Support new initiatives, product launches, and operational updates through clear learning content

Benefits

Competitive salary, plus bonus and long-term incentives
Early Wage Access!
Unlimited PTO, paid parental leave, plus paid opportunities to give back to the community
Health, Dental, Vision, Telemedicine, Pet Insurance plus more!
401k enrollment with CAVA contribution
Company-paid STD, LTD, Life and AD&D coverage for salaried positions
Free CAVA food
Casual work environment
The opportunity to be on the ground floor of a rapidly growing brand
All exempt and non exempt employees are eligible for benefits. Benefits are effective the 1st of the month following 30 days of service and you have until the day before the effective date to enroll. A new hire can enroll in our benefit program by selecting a link that is emailed directly to the new hire at their personal email address once hired.