Learning Experience Designer

Wawa, Inc.

About The Position

The Learning Experience Designer reports to the Senior Supervisor of Learning Experience and is responsible for design, development, implementation, and management of learning programs and plans to achieve strategic and tactical business goals.

Requirements

Ability to work well individually as well as in a team environment
Excellent oral and written communication skills
Excellent customer service skills
Ability to work with little or no supervision
Detail oriented and strong organizational skills
Strong analytical and problem solving skills
Ability to handle multiple projects
Excellent interpersonal skills
Proven self-starter with demonstrated ability to make decisions
Solid leadership skills
Excellent presentation skills; ability to influence
Ability to work collaboratively across levels and functions
Ability to complete projects on time and within budget
Proven project management skills and ability to manage several projects simultaneously
Bachelor's degree in Human Resources, Business, Psychology, Education, or other related field preferred or equivalent experience
Three to five years of experience in Instructional Design and Adult Learning Theory
Demonstrated ability to lead and coach project teams
Demonstrated ability to design effective associate relations and development programs and measures
Proficiency in Microsoft Office Suite, MS Project, and Adobe Creative Suite.
Experience developing SCORM‑compliant eLearning content

Nice To Haves

Experience with web design tools, Articulate Storyline, InDesign, Xyleme, Photoshop, Illustrator, and video editing software is highly preferred.
Demonstrated ability to apply strong graphic design principles to create visually engaging, brand aligned learning experiences using modern design tools and multimedia assets

Responsibilities

Apply design thinking principles and contribute insights to shape innovative, human-centered learning interventions for all assigned projects.
Ensure design deliverables are aligned to learner needs, completed efficiently, and meet quality standards.
Partner with subject matter experts (SMEs), business leaders, and field teams to gather insights, validate content, and ensure learning solutions align with operational goals.
Develop learning solutions using contemporary instructional methodologies tailored to activity-based, instructor-led (in-person or virtual), and self-directed learning formats.
Solutions may include interactive eLearning, scenario-based workshops, microlearning, curated content, immersive video, gamified experiences, facilitator-ready lesson plans, virtual classroom toolkits, job aids, and other performance support resources.
Ensure all materials are accurate, current, ensuring accessibility and inclusivity, and maintained to standard operating procedures.
Perform end to end quality checks to ensure accuracy of materials.
Train Program Facilitators on the delivery of new interventions and programs.
Coordinate and/or support training for all areas of the Company.
Manage multiple training projects and deliver high quality design solutions on schedule.
Identify detailed training requirements and independently develop all required training, documentation, work instruction and support material.
Implement training as appropriate by collaborating with the internal team to ensure materials are elevated to LMS, Xyleme, SharePoint, and other hosting services.
Assist in the development of other team members.
Perform other duties as assigned.