(US) Sr. Learning & Development Strategist

PointClickCare

1d•$99,000 - $110,000•Remote

About The Position

At PointClickCare our mission is simple: to help providers deliver exceptional care. And that starts with our people. As a leading health tech company thatâs founder-led and privately held, we empower our employees to push boundaries, innovate, and shape the future of healthcare. With the largest long-term and post-acute care dataset and a Marketplace of 400+ integrated partners, our platform serves over 30,000 provider organizations, making a real difference in millions of lives. We also reinvest a significant percentage of our revenue back into research and development, ensuring our employees have the resources to innovate and make a lasting impact. Recognized by Forbes as a top private cloud company and honored as one of Canadaâs Most Admired Corporate Cultures, we offer flexibility, growth opportunities, and meaningful work. At PointClickCare, we empower our people to be the architects of a smarter healthcare future; one that is human-first and accelerated by AI to create meaningful and lasting change. Employees harness AI as a catalyst for creativity, productivity, and thoughtful decision-making. By integrating AI tools into our daily workflows, collaboration is enhanced, outcomes are improved, and every team member has the proficiency to maximize their impact. It all starts with our hiring practices where we uncover AI expertise that complements our mission, and we continue to invest in training and development to nurture innovation throughout the employee journey. Join us in redefining healthcare â so it doesnât just survive, it thrives. To learn more about PointClickCare, check out Life at PointClickCare and connect with us on Glassdoor and LinkedIn. This role is a part of the Strategic Delivery Office (SDO), and will work with change leaders and leaders in the business to deliver high impact enterprise wide initiatives. Drive organizational capability and adoption through the design, development, and delivery of impactful learning experiences within organizational transformation initiatives. This role blends instructional design expertise, training facilitation skills, and capability development to support enterprise transformation and business outcomes.

Requirements

Bachelorâs degree in Instructional Design, Education, Human Resources, Organizational Development, or a related field.
Proven experience in instructional design and developing eLearning/blended learning solutions.
Experience delivering virtual and in-person training sessions. Competence in adapting training for different learning styles and collecting feedback for improvement.
Significant experience designing and implementing enterprise-wide learning programs.
Ability to manage multiple projects and stakeholders effectively.
Strong understanding of adult learning principles and instructional design methodologies.
Experience in leveraging AI for development and delivery. AI first mindset is critical for this position

Nice To Haves

Change Management certification, or Human Synergistics or similarly related accreditation are considered an asset.
Excellent communication, facilitation, and presentation skills.
Familiarity with Learning Management Systems (LMS) and authoring tools such as Thrive, Scribe or other similar systems.
Strategic thinking with a focus on aligning learning initiatives to business outcomes.
Demonstrates situational awareness, critical thinking, and has the ability to create momentum, and collaborative environments to meet or exceed business imperatives.
Has a drive for continuous improvement, and progress.

Responsibilities

Learning Design & Development:
Create engaging learning content, including eLearning modules, micro-learning, tool guides, and onboarding pathways.
Apply adult learning principles and instructional design methodologies to ensure effectiveness and scalability.
Collaborate with subject matter experts and cross-functional teams to develop and align learning assets with project outcomes and organizational goals.
Training Delivery & Facilitation:
Conduct virtual and in-person training sessions tailored to diverse audiences.
Adapt delivery methods to accommodate different learning styles and collect feedback for continuous improvement.
Manage training calendars and ensure timely execution of programs.
Strategic Capability Development:
Partner with business leaders to identify capability gaps and design targeted development programs to support transformational initiatives.
Lead initiatives that enable adoption of enterprise-wide change, including product and process transformations.
Monitor program impact and recommend enhancements to drive measurable business results.