Sr. Learning & Development Specialist

FareHarbor•Denver, CO

17h•Hybrid

About The Position

At FareHarbor, our mission is to make experiences better for everyone. Founded in 2013 in Hawaii and acquired by Booking Holdings in 2018, FareHarbor creates powerful tools that enable our clients (think boat rentals, museums, food tours, events and more!) to operate and grow. With over 20,000 clients across 90+ countries—we’re the largest in our industry and shaping the future of travel, together. Our team is an ‘Ohana of 700+ people around the world. We’re passionate about pioneering an industry, embracing challenges with open arms, and delivering value to the experiences industry. FareHarbor Core Values: Think Client First We Are One ‘Ohana Be Curious and Learn Own It. Act With Integrity Embrace the Challenge Why FareHarbor? Founding FareHarbor required unwavering passion. Turning a start-up into the world’s leading and largest reservation software for tours, activities, and attractions required relentless dedication and vision. To date, we’ve helped over 20,000 global businesses operate successfully and are proud to have played a role in enabling business owners to live their dreams. And since day one, we’ve known that our real success lies in our people—the Ohana. With each new feature launched and new client onboarded, there is a team of incredible people behind the scenes who are full of dedication, passion, energy, and the will to succeed. We encourage everyone to bring their whole selves to work—to believe in their abilities, to freely express their creativity, and to contribute with their own uniqueness by wearing their true colors. We take care of one another and always prioritize health and wellbeing. We give our people the space and trust to learn, to try, to succeed, to collaborate, to think outside of the box, to make mistakes, and even to fail. And then we come together to try again. From the minute you join, you have a voice. You find your space. You make an impact. We celebrate our victories, shout our successes, and are always eager to tackle new challenges. And we can’t wait to see all that’s to come. About the Role At FareHarbor, we believe learning is a key driver of our business success, and we’re looking for a Senior Learning & Development Specialist to take our learning culture to the next level. As a Senior L&D Specialist, you will serve as a trusted advisor and lead practitioner, owning end-to-end learning experiences, driving innovation, and elevating FareHarbor’s approach to enablement. You’ll collaborate with key business stakeholders, HRBPs, and senior leaders to translate organizational needs into measurable learning outcomes that align with business goals and our values.

Requirements

Bachelor’s degree in Organizational Development, Human Resources, Psychology, or a related field.
6-8 years of progressive experience in L&D, instructional design, or talent development - preferably within a tech, SaaS, or global organization.
Proven success designing, delivering, and scaling high-impact learning programs across multiple stakeholder groups.
Deep understanding of adult learning principles, behavior change models, and instructional design frameworks (ADDIE, SAM, etc.).
Strong critical thinking and analytical skills and experience using data to evaluate effectiveness and tell compelling stories of impact.
Proficiency in LMS administration (e.g., Seismic, Docebo) and digital content tools (e.g., Articulate, Rise, Canva, etc.).
Excellent communication, facilitation, and stakeholder management skills across seniority levels and functions.
Ability to manage ambiguity and balance strategic thinking with hands-on execution.

Nice To Haves

Master’s degree or professional certification (e.g., CPTD, ATD, SHRM) is a plus.

Responsibilities

Own, create, and evolve flagship L&D programs (e.g., onboarding, leadership development, trainer enablement, professional development) with strategic intent, ensuring alignment with company-wide goals and culture.
Design and deliver comprehensive learning solutions leveraging instructional design best practices, adult learning theory, and a blended learning methodology across modalities (instructor-led, virtual, on-demand).
Lead cross-functional initiatives by conducting needs assessments, facilitating alignment across stakeholders, and driving execution across regions and teams.
Measure learning effectiveness and impact, provide recommendations, and implement iterations as needed.
Mentor and guide junior L&D team members, contributing to team growth through feedback, coaching, and informal leadership.
Facilitate new hire onboarding, leadership development, and adhoc training sessions.
Manage relationships with external vendors and platforms, evaluating and implementing third-party solutions where needed.
Champion innovation by researching, testing, and scaling new tools, technologies, and frameworks that enhance the learner experience.
Embed Inclusion principles into learning design and delivery, creating inclusive, accessible, and culturally relevant learning journeys.