Sr. Knowledge Resources Specialist

Venable LLP•Los Angeles, CA

4d•$78,000 - $90,000

About The Position

You’re looking for a change, and so are we. At Venable, we know that every new hire brings valuable experience, new perspectives, and a chance to raise the bar on our approach to how we work. That’s why we’re looking for a Senior Knowledge Resources Specialist. The Specialist supports the firm's digital research resource portfolio by coordinating day-to-day access administration, subscription operations, and news monitoring deliverables. The role helps ensure reliable, compliant access to research platforms and maintains accurate records to support licensing, reporting, and renewals. The Specialist also assists with resource-related systems support, documentation, and process improvements that enhance discoverability and adoption. The ideal candidate will be responsible for…

Requirements

A bachelor’s degree or equivalent experience
Three years of relevant experience and proven administrative and operational support experience in an office environment, with the ability to manage competing requests, track deliverables, and execute work accurately and efficiently
Strong technology proficiency with web-based platforms and online searching; able to translate user needs into practical solutions
Proficiency with Microsoft 365 and comfort working with data/records
Strong organizational and project coordination skills; ability to manage multiple priorities and deadlines
Excellent written and oral communication; clear documentation and professional customer support
High attention to detail, particularly with credentials, entitlements, and licensing restrictions

Responsibilities

Managing user access for research platforms, e-newsletters, and online subscriptions
Running onboarding/offboarding access steps to ensure timely setup, secure removals, and accurate access records
Creating and maintaining tailored news reports and alerts for practice groups, attorneys, and firm leadership
Compiling usage and adoption reports and maintain supporting spreadsheets to inform decisions
Supporting testing and rollout of research enhancements and AI-tools, act as a go-to user for approved tools and track emerging legal tech trends and projects
Providing technical support--triaging requests, resolving routine issues, and routing more complex matters to the appropriate team member
Supporting the discovery of research tools by performing data hygiene, record maintenance, and basic cataloging
Delivering responsive, service-oriented support to attorneys and business professionals, with strong follow-through