Sr. IT Warehouse Support Technician

Kane Logistics•Country Club Hills, IL

58d•$80,000 - $85,000•Hybrid

About The Position

The Sr. IT Warehouse Support Technician maintains and supports computer systems and networks aiming for the highest functionality. They must have knowledge of Warehouse processes, computer software, hardware, RF equipment and a variety of internet applications. The ideal candidate will have great troubleshooting abilities and attention to detail. The goal is to build and maintain efficient operational performance within the warehouse to optimize the role of technology on business sustainability in a 3PL packaging and fulfillment warehouse. Work Location: This is an on-site role in the Chicago Metro area with an opportunity to work from home when possible. Work Schedule: First Shift: Monday - Friday, 8:30am - 5:00pm Work Travel: Up to 25% domestic travel. Competitive Total Rewards Package: Attractive annual salary of $80,000-$85,000 plus a performance-based bonus, with benefits including health, dental, and vision insurance, 401(k) matching, and more. Be part of a forward-thinking company that values creativity and continuous improvement. We offer opportunities for professional development and career advancement within a growing organization. Join a diverse, collaborative team that emphasizes respect and inclusivity.

Requirements

Bachelor's degree in the field of Information Technology or Logistics desired, or equivalent experience
Working knowledge of the Microsoft Windows 11 and Microsoft server product line, M365 Apps, TCP/IP, VPN technologies, data backup, virus protection, and network system monitoring
Analytical thinker comfortable with managing technical operations
Excellent diagnostic and problem-solving skills
Outstanding organizational and time-management skills
Excellent communication skills (verbal, written, and presentation)
In depth understanding of diverse computer systems and networks
Good knowledge of internet security and data privacy principles
Experience with ITSM systems such as ServiceNow
3+ years end user support experience
Flexibility to share on call support within 24/7 operation
IT Support - 2 to 5 years

Nice To Haves

3+ years WMS experience desired (Manhattan preferred)
Demonstrated experience supporting Nulogy applications and solutions
Hands-on experience with MDM applications (Airwatch, Intune, etc.)
RF technology experience

Responsibilities

Develop and maintain local networks in ways that optimize performance
Perform system trouble shooting and analysis of warehouse operational equipment and systems
Develop strategies for short- and long-term goals to meet or exceed expectation of the warehouse operations
Support PowerShell scripting/automating
Own the relationship between technical operations and production operations
Package software for installations on many computers at a time
Ensure security and privacy of networks and computer systems
Perform troubleshooting to diagnose and resolve problems
Set up workstations with computers and necessary peripheral devices (routers, printers etc.)
Check computer hardware (HDD, mouses, keyboards etc.) to ensure functionality
Install and configure appropriate software and functions according to specifications
Provide orientation and guidance to users on how to operate new software and computer equipment
Maintain records/logs of repairs and fixes and maintenance schedule
Identify computer or network equipment shortages and place orders
Follow corporate and site-specific Good Manufacturing Practices and report noncompliance when observed.
Observe all company safety rules and assist in enforcement as appropriate.