Sr IT Support Analyst (US)

TD • Mount Laurel, NJ

3d • $105,000 - $155,000 • Onsite

About The Position

Think “TD Securities” if you crave meaningful work and the excitement of capital markets. Tech is constantly evolving, and we are evolving with it. We foster an entrepreneurial, start-up environment that uses the latest technology to change the future of TD Securities. The impact of your work will be felt as we collaborate to solve problems, embrace change, and help our customers around the globe work smarter. We believe in continuous learning, and giving employees room to grow, explore, and innovate in a diverse, inclusive, and trusted organization. When you join TD, you are joining more than a bank. You are joining a team of exceptional individuals and together you will be inspired and motivated to become the best you can be. Here is our story: jobs.td.com. There's room to grow in all of it.
Job Description: The Payments Services Technology Team is looking for a IT Solutions Designer to contribute to the support of the US ACH Payment system, work together with Change the Bank and Run the Bank in delivering timely solutions. This role requires a strategic thinker who is creative, forward-thinking, and able to work effectively in a fast-paced environment. The ideal candidate would be a self-starting, motivated and high-performing individual who looks forward to being a strong contributor in a dynamic technology organization. This complex role is in a team of highly talented technologists delivering solutions to the Electronic Payments Operations group, as well as other functions within the US Bank. The candidate will be required to effectively build upon the intraday platform and collaborate closely with other teams. The IT Solutions Designer leads the creation of a comprehensive end-to-end detailed solution with overall accountability for the technical design and delivery of the System Design Specification (SDS) and is largely focused on large-scale, complex or enterprise projects. May also be accountable for complex programming / coding.

Requirements

• Proven experience supporting applications hosted on virtual and cloud-based systems.
• 5+ years of experience working with Operating Systems (Microsoft Windows, Linux), Active Directory Administration, MS SQL Server, MS Exchange Server, Networking, TCP/IP, DNS, Load balancing, Shell Scripting (e.g. Bash, PowerShell, etc.)
• Backup and Recovery operations (e.g. TSM, Commvault)
• Log Analysis and Performance Monitoring (e.g. Splunk, Dynatrace)
• Collaboration Tools (e.g. SharePoint, JIRA, Confluence)
• Undergraduate degree or Technical Certificate
• 5-7 years related experience
• Performs complex to difficult technical tasks independently
• Advanced knowledge of the business , technical environment, processes, tools, various and multiple programming languages, operating systems, solutions design and other relevant technology areas
• Subject matter expert in at least one area of discipline and consults with clients / or project teams on all aspects of research, analysis, design, hardware / software support, development of technical solutions and/or testing
• Works independently as the senior developer on a diverse range of activities and provides technical guidance to others to help resolve issues within area of expertise
• Leads the development of detailed, complex and/or comprehensive project plans and understands impact / risk of integrating third party solutions

Nice To Haves

• Additional experience working with File Transfer Platforms, Cloud and Distributed Computing (Azure), Middleware (IBM WebSphere, MQ), Configuration Management (Puppet), Enterprise Federation/Single Sign-On (PingFederate) and APIs are a plus
• Great Team Player.

Responsibilities

• Review technical deliverables throughout detailed design and development phase to ensure quality adherence and identify gaps or redesign requirements as needed.
• Work with the Technology Project Manager, Business Analysts / Systems Analysts, and other team members to define metrics and performance goals for the application.
• Comply with well-defined enterprise technology delivery practices and standards and project management disciplines, business technology architecture, and risk and production capacity - including development of project documentation of system requirements, estimates of scope and cost, etc.
• Deliver effective and efficient solutions by meeting key project milestones and ensure that the project deliverables are on time, within budget, and adhere to the corporate quality and security standards.
• Assist in the identification of opportunities to minimize cost, provide recommendations and/or deliver corresponding strategic solutions to support cost effectiveness and to enhance stakeholder experience.
• Conduct code reviews to ensure adherence to quality, standards compliance, reusability and ease of maintenance, Operational Readiness Reviews, and supporting gating and review signoffs for solution design.
• Support knowledge management processes for LOB / portfolio and ensure knowledge is codified, monitored, tracked and managed.
• Ensure design leverages existing reusable components and has traceability to business requirements and ensure new modules are designed with reusability as a key requirement
• Identify and address application and data issues and cross-capability and cross-release issues that affect application integrity.
• Provide technical support for escalated incidents / outages to ensure that they are resolved efficiently with minimal impact to stakeholders.
• Continuously enhance knowledge / expertise in own area and keep current with leading-edge technologies, emerging trends / developments and grow expertise of the business, applications, infrastructure, analytical tools and techniques.
• Prioritize and manage own workload in order to deliver quality results and meet timelines.
• Support a positive work environment that promotes service to the business, quality, innovation and teamwork and ensure timely communication of issues/ points of interest.
• Identify and recommend opportunities to enhance productivity, effectiveness and operational efficiency of the business unit and/or team.
• Establish effective relationships across multiple business and technology partners, program and project managers.
• Participate in knowledge transfer within the team and business units.

Benefits

• Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical and mental well-being goals.
• Total Rewards at TD includes base salary and variable compensation/incentive awards (e.g., eligibility for cash and/or equity incentive awards, generally through participation in an incentive plan) and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off (including Vacation PTO, Flex PTO, and Holiday PTO), banking benefits and discounts, career development, and reward and recognition.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 101-250 employees