Sr. IT Site Operations Regional Lead

Corteva Agriscience•Johnston, RI

13d

About The Position

Corteva Agriscience is the only major agriscience company in the world completely dedicated to agriculture. Our purpose is to enrich the lives of those who produce and those who consume, ensuring progress for generations to come. Our inspiration is to be a market shaper, driving the next generation of agriculture products that help farms and farmers flourish and through partnering with society becoming the most trusted partner in the global agriculture and food community. Corteva Agriscience creates the world’s most recognized and premium agricultural solutions to address the greatest challenges in agriculture. With a focus on technology, Corteva Agriscience creates seed and crop protection products that increase productivity and profit for farmers while reducing risks to their business. Every day our digital tools deliver insights our global partners need to thrive now and into the future. As the world’s first dedicated agriculture start-up, we’re building a culture that stays curious, thinks differently, acts boldly and takes a stand on what’s right for our customers, our co-workers, our partners and our team-oriented environment. Corteva Agriscience is looking for an innovative, energetic, and transformational Sr. IT Site Operations Regional Lead. The Sr. IT Site Operations Regional Lead is a team member responsible for setting and realizing the vision for IT solutions within their portfolio of products, platforms, and services. Specific to this role, this includes managing and optimizing IT operations across a defined geographic area, overseeing field services, ensuring effective site management, and leading local IT teams to deliver high-quality IT support and services. This role requires a combination of technical expertise, leadership skills, and the ability to collaborate with cross-functional teams. The role reports to the Regional IT Operations Leader The ideal candidate for this position has a proven record of accomplishment of blending strategic planning, operational management, and leadership skills that ensure the efficient functioning of IT systems and services at regional sites. The candidate needs to be comfortable working in a fast-paced, collaborative, and highly matrixed environment. This includes working with ambiguity, creating operational maturity vs. having it already in place, and have successful experience managing operations and hiring and developing talent. As a Connector you contribute by: Collaborate closely with various product and service delivery teams to ensure that the right solution is built and that it is built as intended, that all service levels are met and that customer expectations are exceeded. Foster strong relationships with business units and stakeholders to deliver products/services that support business goals. Working in a team with a DevOps mindset. Inspiring colleagues to achieve at a high level, push teams to deliver great results, and hold an optimistic attitude. Showing a passion for learning and developing skills, trying new technologies, and embracing the full stack engineer mindset. As a Navigator you aid the success of business focused IT solutions by: Having an ability to participate in or conduct solution or infrastructure reviews and recommend development best practices. Working closely with IT consumers to identify their needs and align product and services accordingly. Develop and maintain a service strategy that supports business goals. Being curious and asking questions to drive out the best possible outcome for users of their product or services. As an Orchestrator you orchestrate capabilities to drive value from their product or services by: Assisting with any part of the tech stack where needed. Demonstrating desire to improve all aspects of the product, both technical and processes. Delivering outstanding results for our customers by creating systems to meet business needs in a scalable, reliable, and secure manner.

Requirements

Bachelor's degree in computer science, Information Technology, or related field (or equivalent experience).
3-5 proven experience IT operations management, including field services and site-based IT support.
Experience managing multiple locations is essential.
Technical Skills: Strong knowledge of IT infrastructure, including networks, servers, and hardware.
Familiarity with IT service management frameworks and methodologies.
Leadership Skills: Demonstrated leadership ability with experience in team management and coaching.
Project Management: Experience in managing IT projects, with strong organizational and problem-solving skills.
Communication Skills: Excellent verbal and written communication skills, with the ability to interact effectively with various stakeholders.
Excellent problem-solving and troubleshooting skills.
Ability to communicate technical information effectively to both technical and non-technical stakeholders.
Excellent product management skills.
Strong ability to engage with a global team and provide coaching and oversight.
Strong organizational skills to manage multiple tasks within the constraints of timeline and budget.
Experience in strategy, customer service, and internal consulting.
Ability to adapt to changing circumstances and manage multiple priorities effectively.

Responsibilities

Operational Management: Oversee IT operations and field services for multiple sites within a sub region, ensuring consistent delivery of IT services and support.
Manage IT infrastructure, including hardware, software, and network systems, to ensure they meet operational requirements and performance standards.
Team Leadership: Lead and manage site or sub region IT teams, including field service technicians, site IT support staff, and other personnel.
Ensure adequate staffing levels and manage scheduling to meet service demands.
Service Delivery and Quality Assurance: Monitor performance metrics, track service quality, and address any issues or areas for improvement.
Ensure timely resolution of IT incidents and service requests, maintaining high levels of customer satisfaction.
Site Management: Oversee IT operations at regional sites, including hardware and software installations, maintenance, and upgrades.
Coordinate with site managers and other stakeholders to ensure IT systems support local business operations effectively.
Ensure compliance with organizational policies, standards, and regulatory requirements at each site.
Project Management: Lead and manage regional IT projects, including system upgrades, deployments, and new technology implementations.
Coordinate with project teams, vendors, and other stakeholders to ensure project goals are met within scope, time, and budget constraints.
Vendor Management: Evaluate vendor performance and make recommendations for improvements or changes as needed.
Site Assessments: Understand on an ongoing basis the changing needs and state of equipment in sites as it relates to infrastructure, end points, video collaboration, and print.
Proactively stay ahead of devices approaching obsolescence.
Demand Management: Ensure all incoming work from all sources, which include Server, Network, Application, Security and Business requests are fulfilled in alignment with SLA and business expectations with appropriate urgency.
Incident and Problem Management: Oversee the management of IT incidents and problems, ensuring effective root cause analysis and resolution.
Implement and maintain incident response and escalation procedures to handle critical issues promptly.
Communication and Reporting: Maintain effective communication with regional and corporate leadership, providing regular updates on IT operations, service performance, and project status.
Prepare and present reports on performance, service levels, and operational metrics.
Risk Management: Identify and manage risks associated with operations, including cybersecurity threats and operational disruptions.
Ensure compliance with relevant regulations, industry standards, and organizational policies.
Compliance: Ensure personnel and infrastructure are in compliance with global, regional, and local regulations (e.g., FDA, SOX, GDPR…).
Participate in audits as required.
Security: Implement and enforce security policies and procedures to safeguard data and systems.
Provide on-call support as needed to ensure 24/7 system availability.
Coordinate change management, release management, and configuration management processes for the product/services they manage.
Documentation: Maintain detailed documentation of system configurations, procedures, and troubleshooting guides.
Develop and maintain close partnerships with associated functions within Corteva IT, including Software Development and Support, ERP, Enterprise Architecture, Portfolio and Program Management, and Cybersecurity.

Benefits

Numerous development opportunities offered to build your skills
Be part of a company with a higher purpose and contribute to making the world a better place
Health benefits for you and your family on your first day of employment
Four weeks of paid time off and two weeks of well-being pay per year, plus paid holidays
Excellent parental leave which includes a minimum of 16 weeks for mother and father
Future planning with our competitive retirement savings plan and tuition reimbursement program

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