Sr IT Product Manager

Palo Alto Networks • Santa Clara, CA

1d • Hybrid

About The Position

Your Career Palo Alto Networks™ is a revolutionary and dynamic company creating next generation network security products. If you are a motivated, intelligent, creative, and hardworking individual who wants to contribute and make a difference, this job is for you! The role of a Sr Technical Product Manager is to work with business and IT leaders in defining the capabilities needed to support the growing customer success organizations at Palo Alto Networks. This role will also be responsible for transforming these capabilities defined into specifications or user stories for software developers. Your Impact Lead AI-Driven Strategy: Drive leadership analytics for the Customer Experience portfolio, moving beyond traditional BI to leverage Generative AI and Predictive Modeling for portfolio optimization. First Principles thinking: apply first principles thinking to deconstruct complex business and technical challenges, deriving novel solutions from core, grounded on truths, cut through the noise and aligned to driving business outcome. Executive presence: Frequently interact with executive leadership and are a master of clearly articulating value, progress, and where help is needed. Analytical Innovation: Combine research and data intuition to deliver deep insights on churn and upsell opportunities, utilizing AI to identify early-warning signals in unstructured customer data. Operational Excellence: Identify opportunities for process improvement and data automation (using LLMs for sentiment analysis or ticket categorization) to optimize costs and decrease turnaround time. Balanced Delivery: Drive high-stakes analytics initiatives while balancing urgent problem-solving with a proactive, AI-first technical vision.

Requirements

• Overall 8+ years of experience in Data/Analytics Domain
• Experience in Product management including managing delivery of data / analytics / AI products from start to finish
• Must have worked in Sales or Post-sales systems or analytics teams in the past
• Excellent attention to detail and proven ability to build simple, elegant and impactful Executive dashboards/products
• Demonstrated ability to thrive in fast-paced and ambiguous environments
• Strong background in AI/ML - well-versed in LLMs
• Ability to manage multiple tasks, projects, priorities, and deadlines
• Excellent analytical, written and verbal communication skills and master influencer through the use of data
• Team player with a can do approach
• 8 years of related experience with a Bachelor’s degree; or 6 years and a Master’s degree; or a PhD with 3 years experience
• Must be local to the SF Bay Area (Hybrid/On-site as required).

Responsibilities

• Lead AI-Driven Strategy: Drive leadership analytics for the Customer Experience portfolio, moving beyond traditional BI to leverage Generative AI and Predictive Modeling for portfolio optimization.
• First Principles thinking: apply first principles thinking to deconstruct complex business and technical challenges, deriving novel solutions from core, grounded on truths, cut through the noise and aligned to driving business outcome.
• Executive presence: Frequently interact with executive leadership and are a master of clearly articulating value, progress, and where help is needed.
• Analytical Innovation: Combine research and data intuition to deliver deep insights on churn and upsell opportunities, utilizing AI to identify early-warning signals in unstructured customer data.
• Operational Excellence: Identify opportunities for process improvement and data automation (using LLMs for sentiment analysis or ticket categorization) to optimize costs and decrease turnaround time.
• Balanced Delivery: Drive high-stakes analytics initiatives while balancing urgent problem-solving with a proactive, AI-first technical vision.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees