Sr. IT Outsourcing Analyst

Arch Insurance Group Inc.

About The Position

With a company culture rooted in collaboration, expertise and innovation, we aim to promote progress and inspire our clients, employees, investors and communities to achieve their greatest potential. Our work is the catalyst that helps others achieve their goals. In short, We Enable Possibility℠. Vendor & Contract Compliance Operations • Support a portfolio of IT outsourcing and staff augmentation vendors with moderate to high operational and regulatory requirements • Monitor and validate vendor adherence to contractual terms, SLAs, compliance requirements, and enterprise policies • Identify, document, and escalate vendor performance gaps, compliance risks, and contractual issues to the IT Outsourcing Manager • Support vendor lifecycle activities including onboarding, offboarding, renewals, and change management • Assist in enforcing governance processes related to work orders, job postings, change requests, and invoicing Analytics, Reporting & KPI Support • Pull, analyze, and validate data to support recurring and ad hoc reporting on vendor performance, utilization, cost, and compliance • Develop and maintain KPI dashboards and scorecards to support vendor business reviews and performance discussions • Support benchmarking analysis by comparing vendor performance, rates, and delivery metrics across the vendor portfolio • Provide data insights and trend analysis to identify optimization opportunities, risks, and improvement areas • Support invoice validation, cost tracking, and change order analysis to ensure financial accuracy and transparency VNDLY & Workforce Management System Support • Serve as a subject-matter expert for VNDLY, supporting day-to-day system usage and data integrity • Troubleshoot VNDLY-related issues including job postings, work orders, approvals, time entry, invoicing, and reporting discrepancies • Partner with vendors, HR, Procurement, and IT to resolve system-related issues and process gaps • Support system enhancements, testing, and process improvements related to contingent workforce management tools • Provide guidance and training support to internal users and vendors on VNDLY processes and best practices Process & Stakeholder Collaboration • Act as a day-to-day operational point of contact for vendors and internal business partners • Support the IT Outsourcing Manager with vendor review preparation, materials, and data analysis • Collaborate closely with HR, Procurement, Finance, and IT teams to ensure alignment with enterprise workforce and compliance policies • Document processes, controls, and operational procedures related to outsourcing and contingent labor governance

Requirements

3+ years of experience in IT outsourcing, vendor management, workforce analytics, or contingent labor operations
3+ years of experience supporting vendor contracts and outsourced or staff augmentation programs
Hands-on experience administering and troubleshooting a contingent workforce management system (VNDLY strongly preferred)
Strong analytical skills with experience pulling, validating, and interpreting data for KPI reporting and benchmarking
High attention to detail with the ability to manage multiple priorities independently
Strong written and verbal communication skills, including the ability to translate data into actionable insights

Nice To Haves

Experience supporting large IT or enterprise organizations
Prior exposure to HR, procurement, finance, or workforce compliance practices
Experience supporting vendor business reviews, performance scorecards, or executive-level reporting
Proven ability to identify process gaps and recommend data-driven improvements

Responsibilities

Support a portfolio of IT outsourcing and staff augmentation vendors with moderate to high operational and regulatory requirements
Monitor and validate vendor adherence to contractual terms, SLAs, compliance requirements, and enterprise policies
Identify, document, and escalate vendor performance gaps, compliance risks, and contractual issues to the IT Outsourcing Manager
Support vendor lifecycle activities including onboarding, offboarding, renewals, and change management
Assist in enforcing governance processes related to work orders, job postings, change requests, and invoicing
Pull, analyze, and validate data to support recurring and ad hoc reporting on vendor performance, utilization, cost, and compliance
Develop and maintain KPI dashboards and scorecards to support vendor business reviews and performance discussions
Support benchmarking analysis by comparing vendor performance, rates, and delivery metrics across the vendor portfolio
Provide data insights and trend analysis to identify optimization opportunities, risks, and improvement areas
Support invoice validation, cost tracking, and change order analysis to ensure financial accuracy and transparency
Serve as a subject-matter expert for VNDLY, supporting day-to-day system usage and data integrity
Troubleshoot VNDLY-related issues including job postings, work orders, approvals, time entry, invoicing, and reporting discrepancies
Partner with vendors, HR, Procurement, and IT to resolve system-related issues and process gaps
Support system enhancements, testing, and process improvements related to contingent workforce management tools
Provide guidance and training support to internal users and vendors on VNDLY processes and best practices
Act as a day-to-day operational point of contact for vendors and internal business partners
Support the IT Outsourcing Manager with vendor review preparation, materials, and data analysis
Collaborate closely with HR, Procurement, Finance, and IT teams to ensure alignment with enterprise workforce and compliance policies
Document processes, controls, and operational procedures related to outsourcing and contingent labor governance

Benefits

multiple medical plans plus dental, vision and prescription drug coverage
a competitive 401k with generous matching
PTO beginning at 20 days per year
up to 12 paid company holidays per year plus 2 paid days of Volunteer Time Offer
basic Life and AD&D Insurance as well as Short and Long-Term Disability
Paid Parental Leave of up to 10 weeks
Student Loan Assistance and Tuition Reimbursement
Backup Child and Elder Care

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