Sr IT Business Analyst

Sinch • Chicago, IL

13h • $123,000 - $154,000 • Remote

About The Position

As the Senior IT Business Analyst, you will be the strategic leader for Sinch's messaging pricing architecture, with a deep focus on creating system and process support to maximize its profitability. You will act as a trusted advisor, translating complex commercial strategies into robust and scalable pricing solutions. Your expertise will be instrumental in designing the next generation of our messaging pricing engine to support dynamic models, strategic product bundles, and flexible deal structures.

Requirements

• Extensive Experience: 8+ years in pricing architecture, solution design, or a senior business systems analysis role, preferably within a multi-product SaaS, CPaaS, or telecommunications company.
• Proven Track Record in System Design: A history of designing, implementing, or managing complex pricing or transaction engines, with direct experience enabling product bundles and cross-sell promotions.
• Deep Technical & Commercial Acumen: A strong understanding of messaging product economics, various messaging pricing models, and the critical influence of routing on profitability.
• Expertise in Translating Requirements: Demonstrated ability to translate complex business and commercial needs into robust technical and architectural requirements for engineering teams.
• Exceptional Stakeholder Management: Excellent communication skills with a proven ability to partner with and advise senior business and technical stakeholders.
• Transformation Leadership: Experience operating as a subject matter expert or lead business analyst on large-scale, cross-functional projects.

Nice To Haves

• Familiarity with Sinch's existing product portfolio (e.g., Voice, Email, etc.) and pricing structures.
• Experience in integrating pricing tools with Go-To-Market systems (e.g., CRM, CPQ).
• Knowledge of cost modeling and data mediation within high-volume transaction environments.
• Direct experience with or a strong understanding of AI/ML applications for optimizing both pricing and routing decisions.

Responsibilities

• Architect the Strategic Messaging Pricing Engine: Lead the solution design for our next-generation messaging pricing capabilities. Translate advanced business requirements from our commercial teams into technical specifications for a dynamic, data-driven pricing engine.
• Multi-Product & Bundle Architecture: Design architectural solutions that support cross-selling of messaging with other Sinch products. Ensure the pricing platform can effectively implement and manage complex commercial constructs, including product bundles and cross-portfolio discounts.
• Architecting for Commercial Strategy: Act as the subject matter expert on how the pricing architecture can support the business. Translate complex requirements from deal-making and commercial strategy into technical and architectural solutions, ensuring the platform design enables flexible price positioning and custom deal structures.
• Inform Design with Competitive Analysis: Build and maintain a strong point of view on competitor pricing and capabilities, ensuring this intelligence informs the design of our pricing systems.
• Pricing Model & Rate Card Design: Translate advanced business requirements into technical specifications, including models that incorporate multi-product bundles and discounts. Guide the development of client rate cards.
• System Integration & Impact Analysis: Define and document critical integration points and data flows between our pricing platforms, cost management systems, the mediation layer, and services influencing message routing.
• Drive Strategic Collaboration: Partner closely with Go-To-Market, Sales, Product, and Finance to build relationships and insights about each commercial environment, ensuring solutions meet strategic objectives.

Benefits

• STAY HEALTHY: We offer comprehensive market competitive medical, dental, and vision plans. A variety of supplemental plans are also provided to meet your individual needs including access to telehealth for all participants.
• CARE FOR YOURSELF: Take advantage of our free virtual counselling resources through our global Employee Assistance Program. Your mental health is as important as your physical health.
• SECURE YOUR FUTURE: Plan for your future with our Roth and Pre-tax 401(k) options including an employer match for all participants.
• TAKE A BREAK: Enjoy a generous paid time off program. We value balance and understand that performance at work requires time to rest at home and/or rejuvenate on vacation.
• PUT FAMILY FIRST: We know that families can be built in a variety of ways; therefore, we offer paid parental leave and family planning support.
• WORK WHEREVER: Our flexible remote work offerings allow you to work wherever you are the most productive and successful. It is what you do, not where you work, that matters.
• MAKE AN IMPACT: Support betterment in your community and beyond by taking paid time off to support a volunteer program of your choice.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed
• Number of Employees: 501-1,000 employees