Sr. IT Automation Support
About The Position
The Sr. IT Automation Support role is pivotal in ensuring the seamless operation and continuous improvement of automation systems within a manufacturing environment. This position focuses on maintaining the integrity, security, and efficiency of Manufacturing Execution Systems (MES) and Supervisory Control and Data Acquisition (SCADA) platforms, which are critical to production processes. The successful candidate will lead efforts in troubleshooting complex technical issues, implementing corrective and preventive actions (CAPA), and managing change control processes to minimize downtime and optimize system performance. Collaboration with cross-functional teams including IT, cybersecurity, and manufacturing operations is essential to align automation support with organizational goals. Ultimately, this role drives operational excellence by safeguarding data integrity and enhancing system reliability to support manufacturing productivity and compliance requirements.
Requirements
- Bachelor’s degree in Information Technology, Computer Science, Engineering, or a related field.
- Minimum of 5 years of experience supporting IT automation systems within a manufacturing environment.
- Proven expertise in Manufacturing Execution Systems (MES) and Supervisory Control and Data Acquisition (SCADA) platforms.
- Strong knowledge of cybersecurity principles as they apply to industrial control systems.
- Experience with corrective and preventive actions (CAPA) and change control processes.
Nice To Haves
- Certifications related to IT automation, cybersecurity, or manufacturing systems (e.g., CISSP, CISA, or equivalent).
- Experience working in regulated industries such as pharmaceuticals, food & beverage, or aerospace manufacturing.
- Familiarity with data integrity standards and compliance frameworks (e.g., FDA 21 CFR Part 11).
- Hands-on experience with scripting or programming languages used in automation support (e.g., Python, PowerShell).
- Strong project management skills and experience leading cross-functional technical initiatives.
Responsibilities
- Provide advanced technical support and troubleshooting for MES and SCADA systems to ensure continuous manufacturing operations.
- Implement and manage corrective and preventive actions (CAPA) to address system issues and prevent recurrence.
- Oversee change control processes related to automation systems, ensuring all modifications comply with regulatory and internal standards.
- Collaborate with cybersecurity teams to maintain robust security protocols protecting automation infrastructure and sensitive manufacturing data.
- Monitor data integrity across automation platforms and coordinate with stakeholders to resolve discrepancies or anomalies promptly.
- Develop and maintain documentation related to system configurations, support procedures, and compliance activities.
- Train and mentor junior team members on technical support best practices and automation system knowledge.
- Participate in cross-departmental projects aimed at enhancing automation capabilities and manufacturing efficiency.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Number of Employees
11-50 employees
