Sr. IT Support Engineer

Validity•Boston, MA

2d•$110,000 - $120,000•Hybrid

About The Position

As a Senior IT Support Engineer, you will play a leadership role in selecting, installing, configuring, and maintaining core IT systems that drive our business operations. You will provide both in-person onsite (Boston, MA office 3 days per week) and remote support to employees, ensuring seamless technology experiences across all locations. This position reports directly to the Director of IT and collaborates closely with cross-functional teams to deliver innovative solutions and exceptional service.

Requirements

Proven experience administering large-scale O365 and Google Workspace deployments.
Strong experience managing and monitoring servers and endpoints via Jamf, Intune, ConnectWise.
Experience leading teams through Agile processes
Experience with industry standard security solutions.
Strong background in supporting Windows, Mac and Linux users.
Expertise managing Cisco Meraki, Entra ID, Azure, Microsoft 365, Active Directory, Okta.
Prior experience in a mid-sized enterprise IT team (500+ employees).
Exceptional customer service and communication skills.
Ability to participate in on-call rotation and occasional travel.

Nice To Haves

Bachelor’s degree in Information Technology or related field.

Responsibilities

Architect, implement and administer on-premises and cloud servers, applications, and network infrastructure.
Automate onboarding and offboarding processes using Powershell scripting, Bettercloud and other industry-standard tools.
Champion the adoption of cloud technologies to deliver scalable, secure solutions.
Provide prompt, professional IT support to local and remote employees.
Manage back-office systems (servers, storage, networking) critical to business operations.
Oversee SaaS applications (O365, Google Workspace, Entra, Okta, Slack, Zoom, etc.).
Develop and maintain documentation for IT operations and user education.
Procure hardware and maintain inventories.
Build strong relationships with internal stakeholders, acting as a trusted technical advisor.
Independently resolve technical issues, perform root cause analysis, and implement preventive measures.
Lead audit evidence collection, ongoing compliance activities and incident response.
Communicate effectively with all levels of the organization.
Ability to work 3 days per week (Tuesday, Wednesday, and Thursday) in the team's Boston, MA (Financial District) office.